招聘宴会服务经理/Banquet Manager_杭州西子湖四季酒店招聘信息-最佳东方

SUMMARY 岗位概述

Plan, organize, control, follow up and coordinate all activities of conference and operation of Banquet department as well as direct the work of employees in Banquet Department while ensuring guest satisfaction.

计划，组织，监管，跟进，协调所有会议及宴会活动，做好宴会部员工的工作分配，确保顾客的满意。

ESSENTIAL FUNCTIONS核心职责

· Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Banquet department to ensure that established cultural and core standards are met with long-range strategic planning for Banquet operation.

挑选，培训，评估，指导，鼓励，教诲和训练宴会部门的所有员工,主管及副经理，确保建立符合宴会长远营运战略计划的文化及核心标准。

· The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

在营运过程中，具备卓越的实际操作能力，保持良好的公众关系，处理各类投诉，满足顾客，委托人，公司联系人的一些特殊请求。

· The ability to work closely with Director of Catering in order to stimulate sales and profit and ensure that all guest’s requests is accommodated though creativities.

与宴会销售总监保持良好的沟通和合作关系，落实所有顾客的要求，提高销售业绩和酒店利润。

· The ability to make suggestions and recommendations to the management in reference to improvement of general operation and profitability. Provide competitor analysis and information regarding guest’s satisfaction.

能向管理层提出相关改进日常营运和收益的意见和建议。提供有关顾客满意度的竞争者分析表和相关信息。

· Welcomes host of function and assist any last minute changes or arrangements.

做好宴会的接待，更改或安排工作。

· Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

通过有效的行程安排，预算单，采购决定，库存清单管理及现金管理，控制劳动力和营运花销。

· Observe physical condition of facilities and equipment in the department and make recommendations for corrections and improvements as needed.

做好部门内所有设施和设备的维护工作，如需要，对于设备的改进提出建设性建议。

· Establishes par stock and control of operating equipments to ensure smooth operation of the department.

确保足够的库存，合理安排营运设备，使部门正常营运。

· Establish short-term and long-term goals of the department according to business opportunities.

根据业务情况，制定好部门的短期和长期目标。

· Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

遵守四季员工手册工作行为规范中的第一部分和第二部分。

· Work harmoniously and professionally with co-workers and supervisors.

与员工和主管保持专业，和谐的工作关系。

NON-ESSENTIAL FUNCTIONS 非核心职责

· Assist with the service to guests.

协助服务顾客。

· Assist with catering sales to guests.

协助向顾客进行宴会销售。

· Assist with the cleaning of operational areas.

协助清洁营运区域。

OTHER其他

· To perform other tasks or responsibilities assigned by superiors.

完成上级分配的其他任务和职责。

Qualifications 经验要求

- 两年以上四、五星级酒店同等职位工作经验

- 了解酒店业，对本行业充满热情；能团结，鼓舞自己的团队

- 英语读写流利，能熟练的使用电脑

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.