招聘宾客服务经理Guest Service Manager_合肥滨湖VOCO酒店招聘信息-最佳东方

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

· 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度

· Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照

· Inspects all VIP rooms prior to arrival

· 在贵宾到达前对贵宾房进行检查

· Greet VIP guests personally

· 亲自迎接贵宾

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

· 与其它部门和必要的外部承包商联系，以确保提供高质量的服务

· Oversee maintenance of efficient repeat guest history system

· 对高效的常客客史档案系统维护实施监管

· Promote Inter-Hotel sales and in-house facilities

· 促进店际销售及完善内部设施

· Perform such functions as to include but not be limited to:

· 行使下列功能，包括但不仅限于：

o Priority Club and regular guest welcome letters

o 向优悦会会员和常客致欢迎信

o Solicitation of Priority Club applications

o 发展优悦会会员

o Attending to special requests by guests

o 回应客人提出的特别要求

· Develop and implement guest telephone contact systems

· 开发和应用客人电话联系系统

· Handle guest complaints and refer them as necessary, follows up on corrective action

· 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

· Compile, analyze and control guest relations’ costs

· 对客户关系部的成本情况进行编写、分析和控制

· Schedule and attend regular Priority Club training meeting in an effort to further improve on service delivery

· 计划并参加优悦会定期培训，以便进一步提高服务质量

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

· Prepare requisitions for amenities on a timely basis

· 及时准备设备使用申请

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

· 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施

· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

· 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

合肥滨湖voco酒店位于滨湖新区云谷创新园，毗邻巢湖北岸，北侧方兴大道是连接合肥包河区、滨湖新区、经开区、肥西县、高新区到新桥国际机场重要的交通主干道。东侧徽州大道是连接合肥老城区与滨湖新城的交通大动脉。附近有滨湖国际金融后台基地板块、滨湖国际会展中心、合肥融创主题乐园、滨湖森林湿地公园、安徽名人馆、安徽省科技馆、渡江战役纪念馆、安徽省美术馆、安徽创新馆等。酒店附近交通便利，驱车15分钟可抵达合肥融创茂、滨湖银泰城、首创奥特莱斯等多个商圈；可通过城市轨道交通1号线、5号线到达合肥南站、合肥汽车南站；驱车10分钟即可抵达京台高速/方兴大道高速，方兴大道快速路直达合肥新桥国际机场。合肥滨湖voco酒店拥有205间高端舒适的客房及套房，酒店将科技、自然、艺术融入设计和体验里，兼具商旅与旅行属性。宾客可以从灵动别致的色彩风格，以及智能、环保、舒适的住享体验，感受合肥滨湖voco酒店与众不同、妙趣迷人的个性化特点和这一座城市的时尚与活力。酒店客房采用全智能可控系统，全自动窗帘，智能灯光，智能电视机，均可语音控制多种模式。从奢华的品牌洗浴用品Elemis到高品质“Slumberland”品牌床垫，为宾客提供如云端舒适的睡眠环境；更有配置意大利著名品牌“Technogym”健身房及瑜伽室，让您悠然自在，享受富有质感的独处时光，感受生活的无限可能。酒店大堂是一个多功能大堂，充满活力的酒吧和特色餐厅全天候为宾客时刻准备，从一杯晨间拿铁，到一口睡前小酌，为宾客提供闲趣兼具的多元选择，打造丰富多姿的体验，创造难以忘怀的回忆。二层ADD餐厅和十个精致粤菜“有局”包厢，环境优雅，品种丰富，满足不同餐饮需求。合肥滨湖voco酒店拥有多个多功能会议场地，500㎡的大宴会厅及四个多功能会议室，可轻实现多种场景的会务需求，酒店更有专业的会务团队针对各类会务需求定制个性化方案，随时随地地提供现场支持，激发您的灵感，助力会务活动精彩圆满。在合肥滨湖voco酒店，我们贴心周到，惬意自在，妙趣迷人的品牌个性特质，为您带来舒适而愉悦的体验，让您随心乐享曼妙时光。 Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. In the north, Fangxing Avenue is an important main road connecting Hefei Baohe District, Binhu New Area, Economic Development Zone, Feixi County, High-tech Zone to Xinqiao International Airport. Huizhou Avenue on the east side is the main traffic artery connecting the old city of Hefei and Binhu New City.Nearby, there are Binhu International Financial background base plate, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and so on.The hotel has convenient transportation, with 15 minutes drive to Hefei Sunac Mao, Binhu Yintai City, Capital Outlets and other business districts; Hefei South Station and Hefei South Automobile Station by Metro Line 1 and Line 5; 10 minutes drive to Beijing-Taiwan Expressway / Fangxing Avenue Expressway, and Fangxing Avenue Expressway to Hefei Xinqiao International Airport.Hefei Binhu voco hotel has 205 high-end and comfortable rooms and suites, the hotel integrates technology, nature, art into the design and experience, both business travel and travel attributes. Guests can enjoy from the smart and unique color style, as well as intelligent, environmental protection and comfortable living experience, feel the unique personalized characteristics of Hefei Binhu voco hotel, interesting and the fashion and vitality of the city.Hotel rooms use fully intelligent controllable system, automatic curtains, intelligent lighting, smart TV, can voice control a variety of modes. From luxury brand bath products Elemis to high quality "Slumberland" brand mattress, to provide guests with cloud comfortable sleep environment, more famous Italian brand "Technogym" gym and yoga room, let you leisurely, enjoy the simple time alone, feel the infinite possibilities of life.The hotel lobby is a multi-functional lobby with vibrant bars and specialty restaurants, all ready for guests, from a morning latte to a bedtime drink, providing guests with diverse options, creating a colorful experience and creating unforgettable memories. The ADD restaurant on the second floor and Ten exquisite Cantonese food boxes, elegant environment, rich varieties, to meet the needs of different catering.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can realize a variety of scenarios meeting requirements, the hotel more professional meeting team for all kinds of meeting demand custom personalized scheme, provide on-site support anytime and anywhere, and to inspire your inspiration, power meeting activities.In Hefei Binhu voco Hotel, we are thoughtful, comfortable, interesting and charming brand personality characteristics, to bring you a comfortable and pleasant experience, let you enjoy the wonderful time. Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. Nearby, there are Binhu International Financial hub, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and more. The hotel features 205 elegant and spacious guest rooms and suites, integrates latest technology seamlessly into the design of the space. Fine dining, unparalleled service and luxury make it the ideal choice for discerning travellers. Hotel rooms are equipped with automatic curtains, intelligent lighting, smart TV system ,elegant rooms have contemporary décor, separate shower room and bathroom. These spacious rooms offer magnificent views over the city and feature a comfortable sofa and work desk. There are two marble bathrooms, one with walk-in shower and the other with a stand-alone bath.The hotel lobby is a multi-functional space with vibrant bars and specialty restaurants, providing guests with diverse options, creating a memorable experience and unique memories.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can meet a variety of meeting requirements.