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【岗位职责】
1、掌握当日客情及餐饮活动。
2、参与各项前台的工作。发现并上报工作中出现的问题。
3、掌握当天到店及离店的重要宾客,回头宾客。
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
7、在前台及大堂与商务楼层接待及迎送住离店的宾客。
8、协助入住楼层之宾客办理登记入住及离店手续。
【岗位要求】
1、大专以上学历,有同岗位工作经验2年以上,有良好英文沟通能力。
2、具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。
3、注重细节,工作有责任心,敢于承担责任,执行力较强。
4、有上进心和良好的学习能力和抗压能力。
“旅行,也是一种生活方式”——作为“自然度假目的地”缔造者,华正文旅致力于发掘国内深具代表性的极致自然景观,探索本土文化,融入生活美学,构建兼具在地性和高品质的美好生活,从而改变地区传统旅游面貌,引领乡村活化和地区振兴。由华正文旅投资、规划、建设、运营的中国第一个民宿集群「黄河·宿集」,坐拥黄河、长城、沙漠、湿地、古村落等独特资源,汇集了国内外顶级民宿、营地、餐饮、美术馆、书店、文创、生活方式品牌,已成为西北高端旅游的标杆,开创了文旅行业创新的里程碑。集合「黄河·宿集」二期及沙漠酒店等在建业态,华正文旅“沙漠自然度假目的地”体系即将完整呈现。计划于2023年开业的“草原·宿集”则包含民宿、营地、餐厅、美术馆等旅行生活方式业态及在地人文线路,将打造下一个全新的极致旅行目的地样本。With the concept of “Travel is a way of life”, Huazheng Cultural Tourism Group is committed to identifying the most typical and magnificent natural landscapes in China and developing them into high-end tourism destinations through blending in local cultural heritages and distinctive lifestyles. By portraying a high-end life embodying local features, it changes traditional tourism businesses and plays a leading role in revitalizing both villages and the whole region.“The River” Resort, the first center of vacation rentals in China, is invested, planned, built and operated by Huazheng Cultural Tourism Group based on an unusual juxtaposition of the Yellow River, the Great Wall, deserts, wetlands and old villages. It is regarded as an example of high-end tourism in the northwest of China and a new landmark in cultural tourism development, which boasts top domestic and international lodges, camps, restaurants, art galleries, book stores, and brands of cultural and creative products as well as lifestyles. With Phase II of the Yellow River Suji and desert hotels under construction, Huazheng Cultural Tourism Group is completing its natural destination matrix. “The Grassland” Resort that incorporates domestic top lodges, camps, restaurants, art galleries and local culture-themed travel is expected to be a new milestone in high-end travel after it opens in 2023 as scheduled.