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工作职责
对预定销售作出指导:
1.监督管理整个部门及每名员工的工作,以达到指定目标。
2.与预订人员沟通房态,销售战略,促销活动及其它酒店活动。
3.密切关注员工要求,包括注意预订部每位员工的工作量及员工排班,以最佳状况满足运作需求。
4.确保所有预订的准确性,在预订客人到达之前。
5.跟催抵达团队的预定信息(例如:名单,结账方式等)。
6.确保佣金需求被正确,及时的跟进。
7.向部门员工作定期培训,并且不断的更新预订手册。
8.在有需要的情况下,帮助员工提高工作表现以使客人满意。
9.依照集团的成功宗旨培养发展属下员工。
10.以专业的方式与其他部门合作,培育和谐氛围并全面提高工作流程。
优化:
11.执行并保持预订部的各种促销战略来推进销售成果。
12.通过执行房间控制和销售战略,使RevPAR最大化。
13.控制价格结构。
14.协助收益总监设计餐饮部,宴会部的相关收入管理工具(例如:数据采集,电子数据表,定价等)使整个酒店收益最大化。
预测需要:
15.协助收益管理总监,做每日预测及不同市场划分预测。
16.推进预测会议,以沟通预测结果并调整战略。
17.协助收益管理总监筹措发展商业计划和酒店预算计划。
完成上级交代的其他任务。
任职要求
学历
1.学士学位或持有酒店业相关大专资格认证,如酒店管理类认证。
经验
2.至少有1-2年的在国际连锁酒店的商业市场部门(包括前台,预订和销售部)的工作经验。
其他技能要求
3.优秀的中英文书写与会话能力。
4.优秀的人际关系沟通能力。
5.具备带领团队独立工作的能力。
6.创新及自我激励。
7.较好的组织能力。
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com