岗位职责:
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.To follow all DMH Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.
按钓美会议宴会标准回答所有电话询问、处理电邮询问、制作建议书和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。
6.To maintain complete records of all sales agreements, contracts and quotes for the hotel as per DMH's .Policies & Procedures.
根据钓美的政策和程序维护酒店全部销售协议、合同和报价的完整记录。
7.Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client.
在会议宴会销售团队从客户那里收到签订的合同及定金后，与您的会议宴会策划团队一起主要负责策划和执行会议宴会。
8.To look after personal 'repeat business' contacts from enquiry to conversion to execution.
寻求个人“重复业务”联系，将电话询价转换为执行活动。
9.To follow the DMH Standards in relation to Events.
遵守与会议宴会相关的钓美标准。
10.To deliver the brand promise and provide exceptional client service at all times.
始终履行品牌承诺，并提供优越的客户服务。
11.Effectively develops and manages relationships with key group organizers.
有效地开发和管理与重要团队组织者的关系。
12.Works with management team to create and implement a group sales marketing plan addressing revenue, customers and the market.
与管理团队合作以建立和实施一个团队市场销售计划，关注于收入，客户和市场。
13.Assists with the development and implementation of group sales promotions, both internal and external.
协助内部和外部团队促销的制定和实施。
14.Constantly reviews and monitors the guest service standards ensuring they meet the Hyatt brand standards and exceed the level of expectation of the market.
持续回顾和监督客人服务标准以确保酒店提供的服务达到钓美品牌标准和超越市场的期望水平。
15.To continuously seek ways to maximise revenues and profitsby cross selling and up-selling other hotel facilities and services.
尽力交叉销售和追加销售其它酒店设施和服务，以不断地使收入和利润最大化。
 

任职资格:
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented 
富有创新意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Sensitive to guest and staff need
对内部和外部客人需求敏感
Enthusiastic  热情
Organized 有条理
Self-starter 积极主动
Ambitious 有进取心

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。



酒店将于2024年5月盛大启幕。