岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
准时上班，上班时穿着干净，整洁的制服
6.Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in/ out on the attendant sheet and the floor keys. Report to assigned areas with required keys, equipment, supplies, etc.
从客房部领取自己的工作任务，并查看是否有任何问题，在出席簿和钥匙簿签出所领耶的钥匙，配备着所需钥匙，清洁工具等备品到分配的区域中工作
7.Clean guest rooms following the established procedures and DYT&MGM Hospitality standards.
根据钓鱼台美高梅集团标准设立的工作程序来清洁客房
8.Check for any discrepancies on the room attendants report.
检查服务员报告上是否有任何差异
9.Report any damages or repairs and maintenance needed to Housekeeping.
将任何损坏或者维修以及维护需求上报给管家部
10.Report any items found in check out rooms to Housekeeping office.
将所有在已退客房中捡到的物品交给客房部办公室
11.Check, replenish and post mini bar consumption through XPMS/Computer.
检查, 补给并将小酒吧消费传送到XPMS系统/电脑上
12.Replenish fruits in guest room daily.
每天补充客房中的水果
13.Response to guest request in a timely manner.
及时对客人的要求做出回应
14.Pick up laundry and dry cleaning items whenever require.
不论在任何时候都可以接收洗衣或干洗
15.Maintain the cleanliness of work area and all the cleaning equipment.
保持工作区域的干净, 并保持所有设备的干净
16.Communicate with Housekeeping offices and colleagues to ensure guests stay in a comfortable environment.
与客房部办公室和同事进行交流, 以确保客人在舒服的环境中.
17.Perform other duties as assigned by management.
履行经理分派的其他任务
18.Call supervisor if work assignment is finish early for direction.
如果工作提前完成要通知主管
 

任职资格:
Good health  
身体健康
Good communication 
良好的沟通技能
Pleasant looking 
五官端正
Speak Chinese and preferably able to speak simple English
普通话流利，并可以讲简单英语
Working experience in full-service high-star chain brand hotel at least
有全服务型高星级连锁品牌酒店工作经验
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented 
富有创新意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Enthusiastic  热情
Organized 有条理
Hardworking
吃苦耐劳
Willing to work shift duties
乐于接受换班制度

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。



酒店将于2024年5月盛大启幕。