岗位职责:
Delight Guest和悦宾客
1.Complete assigned tasks quickly and efficiently.
快速有效地完成分配的任务。
2.Provides comprehensive concierge information to our clients, including local and regional attractions, restaurants, theatres, special events, tickets, confirmations and other effective services.
为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。
3.Develop and maintain close customer relationships to ensure the loyalty of MGM members.
发展和维持密切的客户关系以确保美高梅会员的忠诚度。
4.Familiar with department knowledge and standard working procedures.
熟知部门知识和标准工作程序。
5.Check the daily arrival guest report, pay attention to guest preferences and special requirements.
检查每日预抵宾客报表，留意宾客喜好及特殊要求。
6.Check the arranged rooms before guests arrive to ensure that all complimentary items have been placed in the room.
在宾客到店前检查好已安排的房间，确保所有赠品已放入房间。
7.Greet guests to the store and escort them to their rooms or to the executive Lounge.
迎接贵宾到店及陪同他们到房间或去行政酒廊。
8.Check in and check out for MGM members and Executive Lounge guests.
为美高梅会员及行政酒廊客人办理入住和离店手续。
9.Attend to guest complaints, inquiries and requests, and seek help from supervisors and managers if they cannot resolve the problem themselves.
关注客人的投诉、问询和请求，如果自己无法解决问题，则将向主管和经理寻求帮助。
10.Take every opportunity to provide service that exceeds guest expectations.
利用一切机会提供超越客人期望的服务。
11.Make every effort to ensure that guests leave with a good impression of the service.
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
12.Participate in the training, development and performance management of all executive lounge staff.
参与所有行政酒廊员工的培训，发展和业绩管理。
13.Maintain high standards of conduct, appearance and attitude in accordance with the hotel Group brand standards.
按照酒店集团品牌标准，保持自己行为、外表和态度的高标准。
14.Keep the Executive Lounge working area clean and orderly at all times.
随时保持行政酒廊工作区域的整洁和有序。 
15.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures. 
遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。
16.Comply with the hotel's financial, service, safety, learning and development requirements.
遵守酒店财务、服务、安全、学习与发展的要求。
17.Complete other tasks assigned by superiors.
完成上级交代的其他工作任务。
18.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
19.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
20.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
21.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
 

任职资格:
Good health  身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
College degree or above
大专及以上学历
1 year work experience in a similar size hotel.
应具备在相当规模酒店1年酒店的工作经验
Self-starter. 主动
Team-builder. 团队精神
Goals oriented. 目标明确
Tactful and sensitive to guests needs. 能体察客人需要
Positive role model. 以身作则
Computer knowledge. 计算机知识
Financial knowledge. 财务知识
Ability to work long hours. 能适应长时间工作
Have good presentation skills. 具备优秀展示技巧

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。



酒店将于2024年5月盛大启幕。