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1. harge of the daily operations of reservations
负责每日预订部门的运作。
2. Using the tools provided and in compliance with the group standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, , Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
利用提供的工具并依照集团的规范,以日历的形式对以下信息进行维持、更新和分享:外部活动、竞争对手价格情报、平均房价的渗透率(RGI)、商业客户的抵店和消费习惯、流失报告、总体的和按帐户的(对于预订者而言)忠诚度计划渗透率,系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。
3. Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
了解公寓效益的组成部分,并以此对来自当地客户和群体的业务进行评估,以便为将来的定价和谈判提供数据。
4. Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
监测竞争对手对所有创收部门的定价,了解当地市场动态和需求群体,并就公寓的定价和市场综合策略向客房收益工作组提供适当的建议。
5. Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Front Office Manager.
每周与总经理、市场销售总监、前厅经理一起开展价格和销售策略(收益)会。
6. Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
协助召开客房收益会议(由总经理主持),并撰写会议所需的报告和分析材料,在会议室的墙上展示主要数据和趋势等
7. 进行市场调查和分析
8. Participate in preparation of strategic plans for region
参与销售策略制定。
9. Maintain frequent and open communications with Director of Sales & Marketing
和市场销售部总监保持频繁密切的沟通。
10. Perform other duties as assigned. May also serve as manager on duty.
履行分配的其他职责。可能需要担任值班经理。
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