招聘Guest relations manager——宾客关系经理/主任_舟山长乔鹈鹕度假酒店招聘信息-最佳东方

岗位职责
负责宾客关系团队的管理。Responsible for guest relations team management.
负责确保客人的整体满意度和舒适度，并以最有效和及时的方式满足客人的所有要求。Responsible for ensuring the overall satisfaction and comfort of guests and meeting all guest requests in the most efficient and timely manner.
建立和维护更多的客户互动，为酒店的所有顾客创造一个温暖和欢迎的氛围。Establish and maintain more customer interaction to create a warm and welcoming atmosphere for all guests of the hotel.
负责在任何时候积极主动地获取反馈，随时准备好解决客人的任何问题，并将相关信息传达给所有相关部门。Responsible for proactively obtaining feedback at all times, ready to address any guest concerns and communicate relevant information to all relevant departments.
确保既定的质量标准和高水平的工作表现Ensure established quality standards and high levels of performance
激励并确保员工达到所需的服务水平，最大限度地提高客户忠诚度和积极的整体住宿体验。为前厅部及其他部门提供标准和流程方面的指导和咨询。Motivate and ensure staff achieve the required level of service to maximize customer loyalty and a positive overall stay experience. - Provide guidance and advice to Front Office and other departments on standards and processes.
岗位要求:
- 良好的英文口头表达和书面表达能力。
- 熟练使用微软办公软件和前台系统。
- 时刻表现专业，自信，和领导风范，并且具有较好的处理宾客关系技能。

舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内，是由杭州长乔集团规划设计、投资建设，首旅南苑酒店集团运营管理的中国最具人气亲子度假型酒店。总建筑面积5万平方米，尊享高端主题客房488间，臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型，拥有四大主题餐厅和多功能厅，汇集全球美食风尚，可同时满足1500位宾客用餐；酒店内设置有八个会议厅，总面积3300平方米，可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池；健身房等休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目，堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇，完善的设施和住宿，相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店计划于2024年3月开业，热忱期待您成为长乔的一员！Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China's most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, and operated and managed by BTG-Nanyuan Hotel Group. It has a total construction area of 50000 square meters, enjoys 488 high-end themed guest rooms, selects over 20 rare real-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guest rooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with a height of 11.8 meters and a width of 4.6 meters, as well as an oversized wide Pelican Exhibition pool; The hotel is equipped with complete leisure and entertainment facilities such as a gym. Relying on amusement facilities that built within the resort such as Ocean World, Rainforest Animal World, Dolphin Bay Water Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocational training and the opportunity to grow together with the company. Zhoushan Changqiao Pelican Resort Hotel is planed to open in March 2024. We warmly welcome you to join us!