招聘前台经理 Front Desk Manager_三亚半山半岛洲际度假酒店招聘信息-最佳东方

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

您认为自己是优秀的前台经理吗？

您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。

DUTIES AND RESPONSIBILITIES 工作职责

• To coordinate and supervise Reception associates work with consistent quality standard, ensuring them provide warm, courteous and efficient service to all guests, while striving to towards total guest satisfaction. Reception is operated in a professional manner at all times.

协调管理前台员工的工作，以确保为客人提供热情礼貌有效的专业性的服务

• Drive the business .

积极推动酒店生意

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

保持与财务部的紧密联系，以确保信贷政策程序得以实施

• Have a complete knowledge of standard operation procedure of Reception. 完善前台日常运作的标准操作程序

• Responsible for ensuring that the policies and procedures set up are adhered to. 保证制定的政策方针被执行

• Have a complete knowledge of the hotel facilities and services, including room type, room rates, relative features and facilities.

全面了解酒店的设施设备及服务

• Conduct daily shift briefing and other regular Reception Training monthly. 制定日常会议及定期的培训计划

• Be highly visible at working area while on duty to provide assistance and guide Guest Service Associate to handle guests promptly and efficiently.

为员工提供帮助，以便快速及有效的处理客人的需求

• Check and update daily events and hotel activities and brief Guest Service Associate. 与员工分享日常宴会信息及酒店的相关活

• Ensure the registered guest data keyed in PSB computer correctly and transmitted by the requirement of PSB.

根据公安局的要求，确保输入正确的入住客人的资料，并传输

• Ensure the cash drawer is veracity.

确保现金柜台的准确性

• Ensure that either you or shift leader verifies the shift closing of Guest Service Associate and drop the remittance in the safe.

确保核查每个员工的账目，并把相应的钱投入保险箱

• Ensure effective communications between the Reception, Reservation, InterContinental Club and Housekeeping to provide accurate, consistency and highest standard service to all guests.

确保前台、预订部、洲际俱乐部和客房部之间的有效的沟通以为客人提供准确的、一致性的、高标准的服务

• Provide feedback and make recommendation on improvement to the operation. 提出该改进日常运作的建议

• Evaluate the performance of subordinates in accordance to the prevailing personnel policy. 根据人事政策评估员工的表现

• Ensure all new employees are properly inducted and that ample time is spent. 确保吸纳适合的新员工，并且有足够时间带领新员工

• Monitor requisition for all areas. Physical check on these areas to avoid overstock situation.

监督所有区域的物品申请，并亲自检查这些区域以避免库存过剩

• Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignments given to them

及时向员工和相关部门传达重要的运作信息，通过讨论分配任务并跟进

• Attend cross functional meetings to eliminate or reduce challenges faced by all departments as well as to reduce the ‘wide gaps”.

参加交叉会议，以减少或消除各个部门面临的挑战，同时增进部门之间的合作关系

• Ensure that work area is always clean, neat and organized.

确保工作区域的干净整洁有条理

• Ensure meet the priority club reward enrolment, system delivery target were accomplished. 确保完成优悦会会员加入的目标

• Be fully conversant with all emergency procedures and train all of the Guest Service Associate. 全面熟悉应急程序并培训员工

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. 通过员工沟通，为其表现提供建设性的意见

• Regularly communicates with staff and maintains good relations.

定期与员工沟通并保持良好的关系

• As a coordinator of guest services, to act as the ‘eyes and ears' of the Management. Duties will include soliciting for feedback on the behalf of the Management, addressing service and product deficiencies and look into the general well-being of our valued guests.

作为客服协调员，担当酒店管理层的“耳目”。职责包括代表管理层获取顾客反馈意见，改正服务和产品的不足，并使客人享受到应有的服务

• Attend to all feedback/comments from guest and transmit them to the department concerned and see that corrective actions are taken immediately

关注客人反馈/意见，传达给相关部门，促使马上采取正确的行动

• Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff. Candidate also makes appropriate suggestions to improve staff training.

不断检查员工外表、化妆和制服穿着，提出改进意见，并且提出提高员工培训的建议

• Develop and maintain good employee relations through intelligent interpretation and conscientious application of resident personnel policies.

通过灵活的解释和遵循人事政策，与员工发展并保持良好的关系

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

证明了解职业健康及安全责任政策及程序，确保安全操作所有的程序

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解职责相关内容，维护职业法，健康安全法

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

实施行动对危险情况进行纠正，通报潜在的危险

三亚半山半岛洲际度假酒店，由全球酒店行业领军者洲际酒店集团管理，是一家国际品牌五星级度假酒店，地处三亚风光最宜人的景区之一——小东海。酒店共有343套客房，其中包括24栋独立的海滨别墅。宾客可随心享用酒店内的5个泳池，6间餐厅及酒吧，更可在我们的洲际水疗会所内享受身心舒展的美妙旅程。此外，酒店设有1间无柱式宴会厅及7间会议室，巧思设计旨在满足各类会议与聚会需要。自2010年7月1日开业以来，酒店600多名员工，每年为超过数以万计的客人创造美妙的入住时光。优厚的福利待遇用餐：酒店和宿舍均有员工自助式餐厅，每日三餐免费开放。住宿：我们免费提供温馨舒适的员工宿舍、房间内配空调、全天热水、床上用品、免费无线网络、私人衣柜、自助式洗衣机等。健身娱乐设施：健身房、阅览室、乒乓球室、桌球室等。丰富多彩的培训和员工活动，国内外姐妹酒店交叉培训机会，国内外姐妹酒店锦鲤还乡工作机会，洲际酒店集团人才发展计划等。了解更多员工活动及相关信息，敬请关注我们的公众微信@三亚半山半岛洲际度假酒店人力资源部。公开招聘日时间：周一至周五 10:00—17:00应聘资料：一张彩色近照、身份证、相关学历或资格证书。应聘邮箱：Career@icsanya.com需在邮件标题注明您的求职意向。