• 人性化管理
• 五险一金
• 带薪年假
• 管理规范
• 员工生日礼物
• 技能培训
• 节日礼物

【职位描述】
餐厅经理负责按照希尔顿规定的政策和程序对餐厅进行战略管理。

我将会做什么？
作为餐厅经理，您将负责按照最高标准执行以下任务：

- 在工作中始终以客户为中心，保持高度的客户服务意识。

- 发挥积极影响，承担个人责任，主动解决问题，始终与顾客和同事保持清晰的沟通。

- 为改进酒店的运营/环境程序献计献策。

- 积极向客人和酒店供应商宣传希尔顿酒店的服务和设施。

- 以确保自己和工作场所内其他人安全的方式履行所有职责和责任。

- 创造一种环境，让部门内的每个人都专注于 "创造特殊体验"，从而提供卓越的客户服务。

- 在每次服务期间，积极寻求客户和团队成员的口头反馈。

- 商定并实施改善客户服务的行动。

- 积极处理顾客的投诉和意见，并从中吸取经验教训，向餐饮部经理跟进和反馈。

- 每天用餐期间，在楼层协助工作时，确保及时有效地回应所有顾客的要求和询问。

- 在繁忙时段或特殊活动期间，协助餐厅和酒吧的值班工作。

- 积极主动地接待客人，协助他们满足任何合理要求，并培训所有团队成员，以确保他们能够满足客人的要求。
- 确保在每天用餐期间协助现场工作时，及时有效地回应所有顾客的要求和询问。

- 在任何繁忙的日子或特殊活动期间，随时在餐厅和酒吧协助值班。

- 积极主动地对待客人，协助他们满足任何合理要求，并培训所有团队成员在客人提出要求之前就看到这些事情。

- 确保《宾客满意度手册》和《标准操作程序手册》中规定的所有服务标准在整个部门得到贯彻执行。

- 熟悉希尔顿部门标准。

The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures. 
 
What will I be doing?  
As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards: 
• Maintain a high customer service focus by approaching your job with the customers always in mind. 
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 
• Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 
• Actively seek verbal feedback from customers and team members at each service period. 
• Agree on and implement actions to make improvements to customer service. 
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager. 
• Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 
• Be available to assist on duty in the restaurant and bars during any busy days or special events. 
• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 
• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department. 
• Knowledgeable of Hilton departmental standards. 

【任职要求】
我们在寻找什么？

为希尔顿品牌服务的餐厅经理总是代表我们的客人与其他团队成员一起工作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：

- 在四星级/五星级酒店担任 2-4 年管理职位。

- 熟悉计算机系统。

- 有上进心和责任感，对所有工作都充满热情，并能抓住机会学习新技能或知识，以提高个人业绩。

- 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。

- 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。

- 具有很强的领导、人员管理和培训技能。

- 以客人为导向，能够自信地建立并超越服务标准。

- 对服务、餐饮成本控制、劳动力控制、饮料菜单编写、维护、商品销售、计算机和会计有透彻的了解。

- 人际交往能力强，注重细节。

- 在人员管理、沟通和规划方面具有关键优势（9 项能力中的一项）。

- 透彻了解餐厅运营，包括食品、饮料、监督方面的知识、

- 服务技巧和宾客互动。

- 能够用英语与客人和员工进行口头和书面交流，其中有些人需要高度的耐心、机敏和外交技巧来化解愤怒、收集准确信息和解决问题。

- 能够在压力下工作，并在繁忙时期应对紧张局面。

- 性格外向，愿意长时间工作。

在希尔顿工作会是什么感觉？
希尔顿是全球领先的酒店管理公司，横跨住宿领域，从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。我们的愿景是让地球充满好客的光芒和温暖，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。而我们了不起的团队成员正是这一切的核心所在！！！

What are we looking for? 
An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
• 2-4 years managerial position in a 4 / 5-star category hotel. 
• Familiar with computer systems. 
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 
• Strong leadership, people management and training skills. 
• Guest oriented and able to confidently build and exceed service standards. 
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 
• Strong interpersonal skills and attention to details. 
• Key strengths (under the 9 competencies) in people management communication and planning. 
• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, 
• service techniques, and guest interaction. 
• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. 
• Able to work under pressure and deal with stressful situations during busy periods. 
• Outgoing personality and willing to work for long hours. 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Welcome to Conrad Shenyang, a chic hotel in the heart of this historic city. Perfect for the smart-luxury traveler, our hotel resides on the top floors of Forum 66, the tallest building in Shenyang. Take in sweeping views from the Sky Lobby and every guest room and discover new favorite experiences among our premier restaurants, wellness facilities and event venues. The intuitive service and genuine care of Conrad staff ensures a relaxing, inspired stay.Welcome to join us!沈阳康莱德酒店，地处沈阳市CBD的核心位置。酒店位于市府恒隆广场66层至88层， 拥有270度宽阔视野，可将全城美景尽收眼底，是沈城的时尚新地标。酒店与市府恒隆广场直接相连，购物中心、电影院近在咫尺，毗邻众多高端写字间与知名企业办公室。从酒店出发，信步可达辽宁大剧院，亦可轻松乘车到达故宫、张氏帅府、北陵公园等知名景点，乘车前往沈阳北站也十分便捷。沈阳桃仙国际机场距酒店仅25公里，乘车前往仅需35分钟。诚挚期待您的加入！