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Operational
营运管理
Take order and serve the guest according to the sequence.
根据顺序,为客人点单并服务。
Up-sell product.
销售产品。
Provide guidance before serving.
在服务之前,必需做指导。
Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage.
对菜单中的食物和饮料要非常了解,并能向客人推荐食物和饮料的组合,就像促销中的选择一样。
Able to train the new coming staffs and trainees.
有能力培训新员工和实习生。
Set up tables according to the Department Operation Manual.
准备摆台并按照部门营运手册来执行工作职责。
Collect the needs in food and beverage.
收集所有食物和饮料的需求。
Strict in restaurant opening hours.
严格遵守餐厅的营业时间。
Maintain bar area tidy and clean.
始终确保服务台、吧台和周围环境的干净和有条理。
Strict in control guest supplies, Release breakage and waste.
控制营运的供应品,减少损害和浪费。
Handle guest require in a professional and efficiency manner.
用礼貌和有效的方式,解决客人的要求。
Fully understand and strict in Department Operations Manual.
完全理解并执行部门的营运手册。
All the work process according to the work plan and training task list.
所有工作都要按照工作计划和部门培训工序表。
Fully understand and support Hyatt F&B vision and mission.
完全理解并坚持凯悦餐饮部远见和任务。
General
总则
Attends and contributes to all meetings as required.
按要求出席所有的会议并对会议作出贡献。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
确保随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Ensures provide courteous and professional service at all times.
始终提供礼貌且专业的服务。
Maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Attend the training on time to improve skill and knowledge.
按时参加酒店及部门的培训,以提高技能和知识。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
熟悉并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Ensures high standards of personal presentation & grooming.
保持高标准的个人形象和仪容仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。