招聘前厅部经理_杭州天伦大酒店管理有限公司青芝坞分店招聘信息-最佳东方

岗位职责
1.负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。
2.进行有关的市场计划分析制定部门工作计划，完成工作报告。
3.协助销售总监做好客房销售，使客房达到最高出租率，获取最佳的客房收入。
4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。
5.保持良好的客际关系，能独立有效地处理宾客投诉。
6.协助酒店与更高一级领导处理突发事件。

岗位要求
1大专以上学历，有同岗位工作经验3年以上。
2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4.有效贯彻、落实并完成部门制订的每月工作计划。
5.英语对话流利，有较强的协调管理能力，具有一定的销售能力。
6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

Hangzhou Tianlun Hotel Management Co., Ltd. was founded in 1995 and is wholly owned by Zhejiang Zhongtian Industrial Group. It owns brands such as Tianlun Hotel and Tianlun Boutique Hotel. Its original address was No. 124, Shuguang Road. In 2018, due to the construction of the subway, it was relocated to Qingzhiwu, sharing the same address with the Qingzhiwu Branch of Hangzhou Tianlun Hotel Management Co., Ltd. (Tianlun Boutique Hotel).Tianlun Boutique Hotel is located at No. 69, Yugu Road (entrance of Qingzhiwu). It is adjacent to the old campus of Zhejiang University and the Botanical Garden, and it takes about 15 minutes to walk to the West Lake. The entire hotel takes bricks, tea and Song Ci poetry as cultural elements, decorated with ink painting style of Jiangnan and classical seal engraving. The business areas of the hotel are divided into guest rooms, a Chinese restaurant on the first floor, and a Roof Garden on the fourth floor. The Chinese restaurant mainly serves Zhejiang cuisine, integrating the characteristics of dishes from various regions. Its ingredients are mainly from the fish in Taihu Lake and fresh ingredients near Hangzhou. Crabs are available all year round. After more than 20 years of careful building and accumulation, it has become a well-known restaurant for crabs in Hangzhou. The annual Lake Crab Festival starting in September is a grand event for crab eaters in Hangzhou. There are about 35 guest rooms, which are decorated in a new Chinese style, integrated with Longjing tea culture in Hangzhou, and are very popular among overseas tourists. The Roof Garden restaurant is located on the top floor of the hotel, overlooking the entire Qingzhiwu scenic area. The roof garden platform is the preferred place for holding various parties and gatherings. 杭州天伦大酒店管理有限公司创立于1995年，由浙江中田实业集团全资控股，拥有天伦大酒店、天伦精品酒店等品牌。原址在曙光路124号，2018年因配合地铁施工，整体搬迁至青芝坞，与杭州天伦大酒店管理有限公司青芝坞分店（天伦精品酒店）同址。天伦精品酒店西湖店位于玉古路69号（青芝坞入口处），毗邻浙江大学老校区和植物园，步行至西湖边约15分钟左右。整个酒店以青砖、茶叶、宋词为文化元素，并配以水墨江南的修饰和古典印章的点缀,营业区域分为客房、一楼中餐厅和四楼空中花园（Roof Garden）。中餐厅以江浙菜系为主，融合各地菜肴特色，取材自太湖的鱼鲜和杭州附近的新鲜食材，一年四季蟹源不断。经过二十余年的精心打造和沉淀积累，现已成为杭州吃蟹的知名餐厅，每年九月开始的湖蟹节更是杭城食蟹客的一次盛会。客房约三十五间，以新中式的装修风格融合杭州本地的龙井茶文化，在海外游客中的知名度很高。Roof Garden餐厅位于酒店的顶楼，俯瞰整个青芝坞景区，屋顶花园平台是举办各类Party聚会的首选之地。—————————————————————————————————————————————————————————————————————————————————————————————————————— 需订房订餐的宾客敬请拨打：86-571-81968989