招聘前台接待_杭州天伦大酒店管理有限公司青芝坞分店招聘信息-最佳东方

前台领班接待岗位职责及工作内容

1.【管理层级关系】直接上级：部门经理2.【岗位职责】

（1）负责前台的日常管理工作，以身作则并保证前台全体员工认真执行酒店各项规章制度。

（2）制定、修改、完善前台管理程序及工作程序；

（3）制定本岗位的培训计划，不断提高员工业务技能和文化修养，树立宾客服务的良好职业道德规范；

（4）负责收集员工在工作中的各种案例，负责将客人的各种对酒店服务及设施设备的意见反馈给部门；

（5）负责检查和控制前台的服务质量；

（6）与预订部、房务中心保持良好的沟通与协调，确保客人在订房要求得到及时的满足和保证，最大限度的提高客房住宿率；

（7）与销售部、餐饮部等有关部门保持密切联系，确保团队、会议客人的各项要求得到尽快落；（8）与前台收银保持密切联系和紧密配合，确保住店客人的帐单准确无误；（9）负责对员工进行工作质量评估与考核；（10）做好对客服务用品的领用工作；（11）按时完成部门下达的其它各项指令。

Hangzhou Tianlun Hotel Management Co., Ltd. was founded in 1995 and is wholly owned by Zhejiang Zhongtian Industrial Group. It owns brands such as Tianlun Hotel and Tianlun Boutique Hotel. Its original address was No. 124, Shuguang Road. In 2018, due to the construction of the subway, it was relocated to Qingzhiwu, sharing the same address with the Qingzhiwu Branch of Hangzhou Tianlun Hotel Management Co., Ltd. (Tianlun Boutique Hotel).Tianlun Boutique Hotel is located at No. 69, Yugu Road (entrance of Qingzhiwu). It is adjacent to the old campus of Zhejiang University and the Botanical Garden, and it takes about 15 minutes to walk to the West Lake. The entire hotel takes bricks, tea and Song Ci poetry as cultural elements, decorated with ink painting style of Jiangnan and classical seal engraving. The business areas of the hotel are divided into guest rooms, a Chinese restaurant on the first floor, and a Roof Garden on the fourth floor. The Chinese restaurant mainly serves Zhejiang cuisine, integrating the characteristics of dishes from various regions. Its ingredients are mainly from the fish in Taihu Lake and fresh ingredients near Hangzhou. Crabs are available all year round. After more than 20 years of careful building and accumulation, it has become a well-known restaurant for crabs in Hangzhou. The annual Lake Crab Festival starting in September is a grand event for crab eaters in Hangzhou. There are about 35 guest rooms, which are decorated in a new Chinese style, integrated with Longjing tea culture in Hangzhou, and are very popular among overseas tourists. The Roof Garden restaurant is located on the top floor of the hotel, overlooking the entire Qingzhiwu scenic area. The roof garden platform is the preferred place for holding various parties and gatherings. 杭州天伦大酒店管理有限公司创立于1995年，由浙江中田实业集团全资控股，拥有天伦大酒店、天伦精品酒店等品牌。原址在曙光路124号，2018年因配合地铁施工，整体搬迁至青芝坞，与杭州天伦大酒店管理有限公司青芝坞分店（天伦精品酒店）同址。天伦精品酒店西湖店位于玉古路69号（青芝坞入口处），毗邻浙江大学老校区和植物园，步行至西湖边约15分钟左右。整个酒店以青砖、茶叶、宋词为文化元素，并配以水墨江南的修饰和古典印章的点缀,营业区域分为客房、一楼中餐厅和四楼空中花园（Roof Garden）。中餐厅以江浙菜系为主，融合各地菜肴特色，取材自太湖的鱼鲜和杭州附近的新鲜食材，一年四季蟹源不断。经过二十余年的精心打造和沉淀积累，现已成为杭州吃蟹的知名餐厅，每年九月开始的湖蟹节更是杭城食蟹客的一次盛会。客房约三十五间，以新中式的装修风格融合杭州本地的龙井茶文化，在海外游客中的知名度很高。Roof Garden餐厅位于酒店的顶楼，俯瞰整个青芝坞景区，屋顶花园平台是举办各类Party聚会的首选之地。—————————————————————————————————————————————————————————————————————————————————————————————————————— 需订房订餐的宾客敬请拨打：86-571-81968989