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岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度,英语良好者;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4、退伍军人优先。
蓝天宾馆位于上海副中心五角场商圈中心,国际邮船码头、复旦大学、同济大学近在咫尺。酒店交通便利,邻近内环、中环、地铁10号线、大连路隧道和杨浦大桥。Blue Sky Hotel is located in Shanghai Vice Center wujiaochang business circle Center. International packet dock, Fudan University, Tongji University in close proximity. Hotel transportation, near in the inner ring, ring, Line 10 subway, Dalian road tunnel and the Yangpu bridge.酒店拥有269间(套)精致客房,明快典雅,环境舒适而私密。华丽的餐厅和酒吧令宾客尽享色香味俱佳的至尊美食。气派不凡的500人大型多功能宴会厅和设施齐全的各规格会议厅,能满足客户各类会议所需。Hotel has 269 rooms exquisite rooms, bright and elegant, comfortable and private. Magnificent restaurant and bar makes guests enjoy extreme food color, flavor good. Extraordinary style of 500 people a large function rooms and facilities of the Chamber of the specifications, required to meet customer conferences.蓝天宾馆交通位置:◆ 酒店位于五角场商圈中心,位置优越,地铁10号线到五角场站,步行约2分钟就能抵达酒店。Blue Sky Hotel location :Hotel is located in wujiaochang business circle Center, location, Line 10 subway to wujiaochang station, walk about 2 minutes to arrive at the hotel.◆ 距离人民广场8公里,乘坐出租车约20分钟;From the people's square 8 km, about 20 minutes by taxi ;◆距离上海火车站10公里,乘坐出租车约20分钟;From the Shanghai railway station 10 km, 20 minutes by taxi ;◆距离上海虹桥机场25公里,乘出租车约30分钟;From the Shanghai HongQiao airport 25 km, by taxi about 30 minutes ;◆距离上海浦东国际机场43公里,乘坐出租车约60分钟。43 kilometers away from Shanghai Pudong International Airport, about 60 minutes by taxi.◆蓝天宾馆地址:上海黄兴路2200号 邮编:200433Blue Sky Hotel Hotel address: Huang Xing Road, Shanghai, No. 2200 Zip code : 200,433