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岗位职责
1.掌握当日客情及餐饮活动。
2.参与各项前台的工作。发现并上报工作中出现的问题。
3.掌握当天到店及离店的重要宾客,回头宾客。
4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5.与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6.做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
7.在前台及大堂与商务楼层接待及迎送住离店的宾客。
8.协助入住商务楼层之宾客办理登记入住及离店手续。
岗位要求
1.大专以上学历,有同岗位工作经验2年以上,有良好英文沟通能力。
2.具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。
3.注重细节,工作有责任心,敢于承担责任,执行力较强。
4.有上进心和良好的学习能力和抗压能力。
富春江励骏酒店是由励骏会置业有限公司(香港)独资兴建的高品质豪华酒店。富春江励骏酒店位于浙江省杭州市桐庐县富春江畔,桐庐自古以山清水秀的自然风光和历史悠久的人文积淀而享誉国内外,是著名的休闲旅游胜地。 富春江励骏酒店高150米,建筑面积8万多平方米,地上40层,地下2层,拥有300多间雍容典雅的客房,设有可供千人以上宴会的大宴会厅、中餐厅、西餐厅及会议中心等设施,并设有桐庐最大的游泳池、水疗及KTV等活动场所,是富春江流域的地标性建筑。酒店公开招募有志于和励骏共创事业的有志之士,富春江励骏酒店诚挚邀请您的加入! The Legend Hotel Fu Chun Jiang is a high quality luxury hotel solely-invested and built by The Legend Estates LTD(Hong Kong). The Legend Hotel Fu Chun Jiang is located at the riverside of Fuchun River, Tonglu County, Hangzhou City, Zhejiang Province. Tonglu is famous for the beautiful scenery and cultural heritage and has been a well-known tourist spot since ancient times. The hotel is of 150 meters height, the gross area is more than 80,000 square meters. The whole building has 40 floors and 2 basements, more than 300 luxurious guestrooms and amazing stylish suites. Moreover, we have a grand banquet hall with capacity of over 1,000 people, Chinese and western restaurants, conference and extensive meeting rooms, etc. We also provide entertainment facilities like the largest hotel swimming pool, SPA and KTV, etc, which will be the focus point of Fuchun River. We would like to invite highly motivated individuals to join our team!