招聘忠诚客户关系经理 Loyalty Manager_上海世博洲际酒店招聘信息-最佳东方

Key Responsibilities 主要职责

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition to all VIP/Ambassador/PCR members and repeat guests, and prompt cordial attention from arrival through departure
通过对员工业绩的认可，提升员工工作热情，监督客服关系员工工作，在重要客人/大使/优悦会客人以及常客到达至离开酒店期间，为客人提供个性化服务，尽力让客人满意。

Monitor guest relations personnel to ensure Ambassador/PCR members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客服关系员工工作，确保大使/优悦会会员能获得最大利益，回头客及重要客人都能受到特别的关注。

Review all expected arrivals on daily basis, and to pre-select PCR enrolment targets.
每天查看预期到达客人清单，提前选出预期到达的重要客人。

Inspects all pre-assigned member / VIP rooms prior to arrival.
在客人到达前，提前检查会员及重要客人房间。

Greet VIP / member / repeat guests personally
迎接重要客人，会员及回头客。

Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。

Oversee maintenance of efficient repeat guest history system
维护回头客档案系统。

Promote Inter-Hotel sales and in-house facilities
促进酒店内房间及设施的销售

Perform such functions as to include but not be limited to:
 Ambassador/Priority Club and regular guest welcome letters
 Solicitation of Ambassador/Priority Club applications
 Attending to special requests by guests
完成以下职责：
 大使优悦会员及定期客人的欢迎信。
 接受大使/优悦会会员申请。
 满足客人特殊要求。

Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。

Schedule and attend regular Ambassador/Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
定期计划并参加大使/优悦会及重要客人鸡尾酒会和必要社交活动，进一步提高服务。

Review arrival lists for Ambassador/Priority Club Rewards members and all VIPs to check room allocations, amenities, and special requests
查看大使/优悦会会员及重要客人清单，查看房间分配，房间内设施，及客人特殊要求。

Prepare requisitions for amenities on a timely basis and check room before guest arrival
及时在房间内准备欢迎物品并在客人到达前检查房间

Overall responsible for ensuring and maintaining the entire range of services offered for the Ambassador/Priority Club members, VIP’s, and repeat guests, also long staying guest , first time arrival and special date guest, etc with the aim to maximum guest satisfaction.
全面负责对大使/优悦会会员，重要客人，及回头客的服务，还有一些长住客人，第一次入住客人还有特别日期的客人都要尽量让客人满意。

Responsible for room inspection
负责为客人介绍房间设施。

上海世博洲际酒店坐落于黄浦江畔，毗邻南浦大桥，拥有无与伦比的迷人江景。酒店共有384间现代风格的客房、套房与别墅，均可观赏到与城市天际线相得益彰的迷人江景或花园美景。酒店拥有覆盖一整层的时尚健康生活空间，包括健身中心、洲际水疗馆、室内恒温游泳池、按摩池及露台，还有户外慢跑道及占地近1200平米的繁茂花园和大草坪，滨江人行道也仅邻酒店数步之遥，让宾客与户外有更多亲密接触的机会。值得一提的是，伫立于花园之中的9栋独立的上世纪30年代的历史别墅建筑，其前身是中国酒精厂，后改建成为上海溶剂厂。它们似乎在诉说着昔日上海的繁华与传奇，徜徉其中，仿佛穿越了时空感受着上海的过去与现在。而酒坊，一个独具英伦风格的酒吧正隐匿于别墅群中，等待着您去发现与探索。酒店邻近地铁7号线及8号线。酒店距离上海虹桥国际机场需30分钟车程，距离上海浦东国际机场需40分钟车程。自驾至上海迪斯尼度假区35分钟车程，另从酒店附近可搭乘地铁6号线（高科西路站）或8号线（耀华路站）至东方体育中心站转11号线到达上海迪斯尼度假区。