招聘Guest Experience Executive_深圳观澜湖高尔夫球会有限公司招聘信息-最佳东方

Responsibilities
· Act as the Ambassador of Mission Hills by maintaining the effective guest relations through personal recognition & excellent service;
· Follow up every step since the guests’ entry to the Hotel till their leaving;
· Cooperate and coordinate with other departments’ heads and outside contractors to ensure excellent service delivery, targeting all possible guests’ needs, react promptly to all guests’ needs;
· Offer information about entertainment and shopping possibilities within and outside Mission Hills;
· Promote Mission Hills and engage in the packages/membership sales, take part in the Hotel's propaganda work and package promotion by sending periodical e-mails with MH promotions/ events / in – house facilities / outlets;
· Follow up with the collected guests’ feedbacks, suggestions and needs, make reports and provide practicable solutions accordingly;
· Ensure the handling of guests’ complaints and follow up with corrective action;
· Carry out departmental language training including schedule setup and material preparation;
· Assist other daily operation in F.O. department;
· Other tasks assigned by the supervisor.

Requirements
· B.A. Degree or above in Hospitality & Tourism Management with at least 1 year working experience in Front Office;
· Service mind-set;
· Ability to handle multi-task under pressure & deal with emergencies;
· Must be patient, dynamic and eager to learn in work;
· Good communication skills & interpersonal skills;
· Self-disciplined, team-work spirit & sense of responsibility;
· Strong working knowledge of Microsoft Office (MS Word, Excel, PowerPoint);
· Fluent English is a must; Mandarin, Cantonese, Korean, Japanese or Spanish will be a plus.

If you're interested in this internship opportunity, please send your CV to WendyTang@missionhillschina.com

观澜湖集团，中国体育休闲产业的领先企业，迄今已形成蜚声海内外的高尔夫、体育和多元旅游休闲产业群。集团创始人是爱国爱港香港企业家朱树豪博士，现任主席朱鼎健博士。观澜湖集团主营业务版块包括：高尔夫、综合体育、休闲商业、旅游地产、文化娱乐、教育、康养、品牌合作。集团产业集群分布深圳、东莞、海口三地，投资建设了多个集体育、文化、养生、商业、旅游、居住等为一体的大型休闲旅游度假区及产业园区，并成为知名赛事举办地，多年来，先后举办了高尔夫世界杯、观澜湖世界明星赛等逾百次国际赛事及交流活动。观澜湖·深圳、观澜湖·东莞休闲旅游区2011年获评为国家5A级旅游景区，观澜湖·海口2020年成为海南自由贸易港重点园区之一。想要快速了解更多观澜湖集团的企业文化、职位发展机会及人力资源资讯，请关注观澜湖人力资源官方微信 - 观澜湖·HR微放送（微信号 : mhhrwx）。声明：本公司在招聘过程中不收取任何费用。任何向应聘者收取工作介绍费或其他费用的行为均为诈骗行为，请应聘者提高警惕，谨防受骗。如有在招聘网站或其他场所发现招聘信息，所属公司不是深圳观澜湖高尔夫球会有限公司或招聘信息的联系方式为私人电话号码的，本公司欢迎您向我们举报/揭发此种违法行为，我们会依法提交司法机构。您可以通过以下方式向我们举报：人力资源部招聘组电话：0755-28011199转3623241