• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

 Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
当班的值班经理要负责处理客人的问题和投诉。在处理这些情况的时候，值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
Duty Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.
值班经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
Bid farewell to every corporate guest and all VIPs upon their departures. 
与每一位团队客人和VIP客人离店时道别。
Duty Manager is responsible for the security control of the hotel keys whilst on duty.
在当班时，值班经理根据安全需要负责控制酒店的钥匙。
 Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
每天/晚需要负责进行整个酒店的安全和日常的设备检查工作。
Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
负责解决当班期间发生的安全问题。
Duty Manager is to ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.
值班经理要负责监督前台接待、主管、宾客关系主任及时准确地完成本职日常工作。
To ensure that computer reports are done as scheduled.
要确保日常电脑报告的完成。
To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
负责向其它班次协调交班记录上需要沟通的事项。
Check guest ledger report and make adjustment and report for any mistake. Ensure the accurate of all expected departure VIP guests’ bills.
检查客人的消费余额,如果发现任何错误应及时更正并记录.确保所有预期离店的贵宾账单的准确性.
Ensure the accurate of night reports, Check and countersign for acknowledgement and make sure the Front Desk Agent distribute all the report correctly.
确保夜班报表的准确性, 检查夜班报表并签字确认. 确保前台员工准确发送报表.
Direct, control, and co-ordinate activities of all the areas in operation at night and ensure that these activities are properly carried out.
在当班时指导，控制并协调各夜间运做部门并确保这些部门的运做正常。
Ensure enforcement of all house rules, policies and regulations; specifically ensure that the Security Department carries out duties correctly.  Extra care should be given to the prevention of pilferage of hotel property.
确保遵守酒店的规章制度，确保夜班保安员的工作，尤其应避免夜间的偷窃行为。
Ensure that smooth operation at the peak hour of checking out in the early morning and make sure the arrangement of hotel shuttle bus and all transportation arranged for guests are in smooth operation.
确保凌晨退房高峰期的正常运做以及酒店班车和其他车辆安排。
 Co-ordinate with the Security Department for the investigation of irregularities and undesirable guests.
及时与保安部联系协调有关任何不正常的事件或部分不受欢迎的客人的调查。
Check PSB form and ensure the timely input and transmission to PSB. Make sure the appropriate record fit for standard.
检查公安局外宾及内宾登记入住报告, 确保及时准确的输入和传送并做好相关记录。
To assist all area in the Front Office Dept. whilst on duty as required. (Service Center, Front Desk, Concierge, Club Millesime)
在当班时间根据需要协助前厅部所有岗位的工作。(服务中心、前台、礼宾部、索菲特会所)
Responsible for the timely hand-over, briefing by outgoing/in coming Duty Manager.
负责及时向下一个班次的值班经理作简要的交班。
Brief incoming DM’s on items to be followed-up.
向接班的值班经理简要介绍需要落实的有关事项。
Maintain daily an accurate record in the DM’s logbook of items and incidents which may be of concern to management and /or which may require further attention.
如果是管理层需要的或者日后可能需要注意的事情，要如实地记录在值班经理的交班记录本上。
Prepare reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and /or damage to persons and properties inside the premises during the night.
在当班时如发生特殊事件，应为客人，员工或非住店客人准备事件报告，记录在当班期间发生的个人或酒店的物品丢失或损坏。
To assist as required/requested with the solving of any guest complaints/upsets.
根据需要协助解决客人的投诉和问题。
Duty Manager is responsible for auctioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
值班经理要负责执行防火和安全条例，在当班时一旦发生火灾或安全问题要同酒店的高级管理人员联系。
Responsible in the absence of the Purchasing Manager and Store man for receiving/issuing supply of stocks required to all outlets and for ensuring all relevant orders are completed and authorized in line with the purchasing procedures.
在采购部经理和保管员不在时，根据所有餐厅的需要，负责仓库物品的收发工作。所有有关订购的事宜要完全按照采供部的工作程序。
Conducts daily shift briefing of front office on time, to review, monitor, adjust and upgrade the performance of the every shift as a whole, explaining new directions and policies and procedures at the same time.
按时组织前厅部的交接班会议，回顾总结调整每个班次的工作情况,传达新的工作指示和安排。
To ensure that as Duty Manager are constantly aware of and `up-to-date' with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.
作为一名值班经理，要始终密切关注酒店的运作和最新发生的所有事情。当班期间，必须时刻巡视酒店的各个公共区域和各部门，令员工时刻意识到你的存在。
Responsible for ensuring clear and constant communication lines are kept with all staff and hotel departments.
要负责同所有的员工和酒店的各个部门保持良好的沟通。
Responsible for providing change to other departments and the correct balancing of the main safe float.
负责同其它的部门换钱并要保证备用金的安全和准确。
Ensure that as Duty Manager are completely aware of all hotel services and facilities, outlet operating hours and scope of service.
作为值班经理要对酒店的服务质量和设施设备以及餐厅的营业时间及服务范围了如指掌。
Responsible for ongoing pertinent/relevant log book communication to other shifts/departments.
负责向其它班次/部门协调交班本上有关需要沟通的事项。
To acquire through training provided a comprehensive knowledge of hotel’s Property Management System (OPERA), Telephone System.
通过培训，要掌握酒店电脑系统(OPERA)、总机系统。
Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.
要遵守酒店的店规店纪和员工手册。
 Reviews / follows up matters in Duty Manager logbook
复阅并落实值班经理的工作日志。
Checks with Front Desk Manager/Supervisor for room status for the day
与前台经理/主管核实全天的客房情况。
Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时，应向客人介绍酒店各项设施及特殊服务，并落实客人入住手续。
Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
客人所提出的客房任何维修服务时，应立即与管家部和工程部联系合作。
Keep spot check cashier’s float and transaction as well as shift audit.
当班期间抽查前台备用金及员工当班时的所有操作及平帐.
Check and make sure every staff is following the Financial Policy and Procedure of the Hotel.
检查并确保部门所有员工遵守酒店的财务制度。
Inspects floors, guestrooms and public areas regularly.
定期检查地面、客房及公共区域。
Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.
检查确保酒店的水牌结构与功能完善，电梯清洁，运行良好。
Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
观察客人的日常行为和活动，消除客人的不满并且同客人以及酒店的客户建立起友好的关系。
Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
通过细致入微的管理，改善酒店的运作，特别是在提高服务标准，增加酒店收入及减少损失方面。

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。