招聘大堂副理 Duty Manager_昆明南亚风情园豪生大酒店招聘信息-最佳东方

任职要求及岗位职责：
1. Review arrival information on a dailybasis; VIP, Regular guests, Groups, special requests etc.
每班检查当日抵店客人信息，包括贵宾、常规客人、团队的情况以及特别要求。
2. Maintain good working relations with all departments与所有部门保持良好的工作关系
3. Familiar with Front Office Standards and Procedures
熟悉前厅部工作标准及程序
4. Ensure that guest complaints are properly logged and acted upon by trying toavoid any guest leaving the hotel dissatisfied. Solicits assistance fromManagement if needed
确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开饭店。必要时从管理人员处获得帮助
5. Assist in resolving accounting matters, disputes, missing back-ups etc
协助解决财务问題、争议、丢失的备分等
6. Represent Management in all guest related issues in the best possible way
尽可能用最好的方式代表饭店管理层处理与客人有关的一切事宜
7. Handle guest requests and takes personal responsibility to ensure request ismet by following up with relevant departments
处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足
8. Responds immediately on medical requests and emergencies
对医疗要求和紧急事件做出快速反应
9. Assist in investigating and resolving written guest complaints
协助调查和解决客人的书面投拆
10. Maintain effective guest relations, builds rapport and offer personalizedservice and assistance
维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助
11. Be responsible for night duties, carry out hotel night audit accordingprocedure
负责酒店夜间运行，根据具体程序完成夜间审计工作

Howard Johnson International is a hotel group with about 80 years of illustrious history. There are more than 500 hotels distributed throughout 34 countries within the current system. Howard Johnson International (China) currently has signed full management contracts with 116 deluxe Plaza & Resorts properties in strategic locations throughout China. The Howard Johnson Tropical Garden Plaza Kunming is located in the Chenggong New City District. A 30-minute drive will bring you to Kunming city center and to the prestigious shopping, business and entertainment areas of Kunming. Public transportation links are also available, with both the Kunming highway and light rail train just in front of the hotel. This is a real five star hotel, with a total of 309 guestrooms, 3 restaurants and bar, banquet and conference facilities, sauna, beauty saloon, KTV, tea house, supermarket, fitness center,etc. In Howard Johnson Tropical Garden Plaza Kunming, we will not only offer competitive training program and worldwide career opportunity. We invite highly motivated and energetic personnel for the following positions. 豪生国际酒店集团至今已有八十年的历史，是一家拥有世界多家酒店连锁酒店网的酒店管理集团公司，逾500家酒店遍及全球34个国家。自1999年豪生国际酒店集团进入中国，已在全国极具战略意义的主要城市共签订了116家豪华酒店的全权委托管理合同。昆明南亚风情园豪生大酒店位于呈贡新区。酒店交通便利，三十分钟车程便可到达市区以及昆明购物和商业娱乐中心。同时，酒店门口设有轻轨站和公交车站。酒店拥有各类型房间309套，3个风格迵异的餐厅，酒吧，会议设施设备，桑拿，美容美发，茶室，超市，健身中心等。我们不仅提供富有竞争力的薪资福利待遇，设备齐全的员工宿舍及班车，更有国际化的专业培训及全球性的职业发展机会，昆明南亚风情园豪生大酒店诚邀您的加入。公司网址：http://www.hojochina.com