工作职责:
· 协助客人各种与酒店相关或无关的问询
· 进行有效的交接班说明工作,以明确酒店活动和运营要求
· 详细了解当日活动情况并留意各种潜在问题
· 详细了解所在城市和地区的情况,包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
· 保证供应足够的表格和手册,并确保其质量达到酒店标准
· 查阅交班人员的工作日志,寻找相关信息和要求
· 按照相关政策,对发给客人的信件、留言、电传、传真和特快专递进行管理
· 按照客人的要求,对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
· 遵守钥匙管理政策,保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
· 依照酒店政策,替外出的客人接听电话和留言
· 在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
· 夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
· 在考虑入住情况预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· 与上级领导和财务总监一起编制和管理部门预算。
技能要求:
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· 具有良好写作技能
· 熟练使用微软办公软件和前台系统
· 具有解决问题,组织和培训能力
学历:
· 具有酒店行政管理,酒店管理或相关的学士学位或大专水平。
经验:
· 拥有3年礼宾部工作经验,或与此相当的教育和相关工作经验结合的背景
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集团简介:Marriott International celebrating its over nine decades of marvelous success is one of the world’s most respected companies with the vision to be the World’s Favorite Travel Company. Our success is built upon Marriott’s core values and beliefs to create a place where our employees across the world feel they belong. 万豪国际是全球最大的酒店管理集团公司,公司的愿景是成为全球最受喜爱的旅游公司。已持续了90年辉煌历史的万豪,始终将成功的基础建立在公司的核心价值和信仰之上,我们致力于创造一个让全球员工都极富归属感的工作环境。Over the past over nine decades, Marriott International has transformed from a root beer stand into a global hotel management corporation yet managing to appeal to different generation job seekers by applying our founder’s enduring principles and values. One of our core values “Put People First” has become the foundation of our company culture. 过去的90年,万豪国际从一个小小的根汁啤酒店发展为全球性的酒店管理集团,并始终坚守我们集团的创始人万豪先生的理念和价值观,以吸引不同时代的求职者加入我们。我们的核心价值之一:“以人为本”,已经成为了我们企业文化的基石。In 1980's, in order to fit the market development and specific needs, Marriott has designed and created the Courtyard brand. In 1983, the first Courtyard by Marriott opened in the United States. As the Courtyard is to meet the needs of business travelers, it has been carefully designed and launched the mid-priced rooms, and it has always provided high standard service, once Courtyard hotel start its business, it was a big success, therefore, it becomes an outstanding one compares with its rivals.Courtyard now has become the 12th hotel brand over 28 countries and regions.八十年代,万豪根据市场的发展和特定需求,精心设计并创立了万怡(Courtyard)酒店。1983年,第一家万怡酒店在美国正式开业。由于万怡酒店是在广泛听取商务客人的意见,经过精心设计而推出的中等价位客房并保持高水准服务的酒店,万怡酒店一经问世,即获成功,很快成为其它同业中的佼佼者。目前,万怡已成为遍及28个国家和地区的世界第12大酒店品牌。Our associates are our most valuable asset as such we take good care of our associates, they will take good care of our guests and our guests will return. We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go. 员工是我们最有价值的资产,我们坚信如果我们能善待所有同事,令他们开心的工作,客人亦必能得到同事的悉心照顾。同时,我们秉持公司与员工共荣的价值观。我们还认为,广泛的工作经验往往能让工作经验更丰富。我们提供职业发展、指导与培训机会,帮您提升到理想职位。Greenland Group is a leading comprehensive real estate company; it is ranked as 258th of 500 World Enterprises in 2015. Courtyard by Marriott Shanghai Jiading is the 8th hotel invested by Shanghai Greenland Group; this is also the first time which they cooperate with Marriott. It located in Greenland Jiachuang International Building, in core business center of Jiading district, on the convergence of Old Town and New Town, such a perfect location. As the establishment of Courtyard by Marriott Shanghai Jiading. Luxurious and comfortable hotel rooms, international standard management and service, full around functional meeting facilities, global characteristics of various types of food, will bring fresh and new travel experiences for business travelers.绿地集团是中国综合性地产领军企业,2015年位列世界500强企业第258名。上海绿地万怡酒店是上海绿地集团在上海地区投资建造的第8家酒店,也是首次和万豪集团合作。酒店位于嘉定主城区核心商圈中的绿地嘉创国际大厦,是连接嘉定老城与新城的枢纽地段,地理位置十分优越。酒店豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食,定会为商务客人带来耳目一新的商旅体验。Marriott is an equal employer committed to employing a diverse workforce offering a wider development of your personal career within cluster hotels.万豪集团将为所有员工提供一个多元化而平等的工作环境,集团内的多家姐妹酒店将为员工的个人职业提供更广阔的发展空间。Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands atwww.marriott.com/marriott-brands.mi. Find Your World.万豪国际集团是全球服务接待业的领导者,拥有更多的品牌,更多的酒店,以及更多让员工获得发展并取得成功的机会。我们管理经营着5700家酒店,遍布于世界110多个国家及地区,您可以在您的街区附近找到我们。想要了解更多关于我们30个酒店品牌的信息,请登录www.marriott.com/marriott-brands.mi。寻找属于您的世界。A great career has always been a great adventure. Now it’s your turn. 伟大的事业往往是一场伟大的冒险。现在轮到你了。英才招聘:联系地址:上海市嘉定区沪宜公路3101号上海绿地万怡酒店人力资源部联系电话:021-39916888 转人力资源部交通方式:轨交11号线至白银路站下,换乘嘉定6路至叶城路沪宜公路;或自驾车至沪嘉高速叶城路出口即可酒店邮编:201821电子邮件:cy.shajd.hrm@courtyard.com现场应聘者请务必携带个人身份证复印件及一张一寸照片;邮件投递简历者请备注应聘岗位,对未获面试通知及暂不录用者的简历概不退还,将保存于本酒店的人才资料库中,以备后用。