• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 管理规范
• 领导好
• 人性化管理

 
Under the general direction and guidance of the HRCC Shanghai  management, HRCC Shanghai, a Reservation Sales Representative is responsible for  answering incoming telephone calls and providing specialized sales and service  solutions that meet the needs of our guests and members. Agents are expected to  work flexible shifts, use effective sales and engagement techniques to maximize  revenue, foster increased member loyalty, and deliver superior service. Agents  assist guests and HHonors members with all aspects of making, modifying, and  canceling room reservations and provide specialized service to assist members  with managing their HHonors accounts. Agents are responsible for meeting revenue  objectives, customer satisfaction, and productivity targets. What will it be  like to work for this Hilton Worldwide Brand? With thousands of hotels in more  than 80 countries, Hilton Worldwide offers countless opportunities to delight.  From an open door to a welcoming smile and an exceptional experience, we offer  the millions of travelers who stay with us every year a welcome they will never  forget. If you understand the importance of a proper welcome and know how to  offer an exceptional hospitality experience, you may be just the person we are  looking for to work as a Team Member with Hilton Worldwide. Because it？￠a?？a?￠s  with Hilton Worldwide where we never forget the reason we're here: to delight  our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.
What will I be doing?
Answer inbound telephone calls 20%
Answer the telephone and greet guests, members in a friendly,  engaging manner using clear verbal communication.
Provide reservation sales services and Hilton HHonors  account services through the use of a computer reservations system and other  applications while maximizing revenue for the Hilton family of brands.
Effectively identify the needs of each guest
Use effective sales techniques to meet guests needs and  maximize revenue
Effectively overcome barriers to satisfy guests
Consistently meet or exceed target for sales conversion and  average daily room rate
Offer ancillary products or services as required
Consistently puts self into the customers’ shoes
Builds trust with guest by listening and asking engaging,  needs-based questions
Uses appropriate resources to offer effective solutions that  meet the guests’ travel needs
Reads, retrieves, communicates and verifies reservations or  account details as required
Makes sound decisions to resolve issues at the first point  of contact
Consistently demonstrates effective time management  skills
Displays dependability.
Consistently service the customers in an efficient  manner
Does not engage in idle chit chat, rather focuses on  information that pertains to customer needs
Stays current with all reference material, agent briefings,  system and procedural enhancements
Drive For Results 20%
Customer Focus 20%
Time Management 20%
Personal Development 20%
What are we looking for?
Proficient in Hilton HHonors Customer Service and  Reservation Sales
Effective language communication skills, with the ability to  clearly and concisely express and understand ideas both verbally and in  writing
Strong problem solving skills, including ability to  effectively address any issue in collaboration with others as appropriate;  ability to proactively identify and prevent potential problems
Strives for new ways to continually increase personal sales  and engagement effectiveness
Ability to follow oral and written directions
Ability to maintain and project a positive image in  telephone conversations to ensure customer loyalty
Ability to identify key information from a conversation that  is non-specific or incomplete to determine guests’ needs and  preferences
Ability to understand and appropriately acknowledge the  importance of a customer’s request or problem to build customer trust and  confidence
Ability to process information and maintain composure under  stressful situations
Ability to respond in a friendly and efficient manner to  guest's “small talk” in order to build rapport and trust with the  customer
Ability to effectively match the features and benefits  offered by each hotel brand to the needs of each guest
Flexibility in scheduling required for all hours, days,  nights and holidays.
High School graduate or equivalent qualification required  ·
Outstanding customer service and customer engagement  skills
Excellent interpersonal skills that build trust and instill  confidence in order to generate reservations and continued guest loyalty  ·
Proven ability to effectively resolve difficult situations  ·
Ability to speak, read and write English &  Mandarin
Available to work full-time, flexible work  schedule
What benefits will I receive? Your benefits will  include a competitive starting salary and holiday entitlement. As a Hilton Team  Member, you will be eligible to reduced hotel room rates in our hotels  worldwide, plus discounts on products and services offered by Hilton Worldwide  and its partners. We look forward to explaining in detail the range of excellent  benefits that you would expect from a global hotel organization like Hilton.

集团简介：Marriott International celebrating its over nine decades of marvelous success is one of the world’s most respected companies with the vision to be the World’s Favorite Travel Company. Our success is built upon Marriott’s core values and beliefs to create a place where our employees across the world feel they belong.              万豪国际是全球最大的酒店管理集团公司，公司的愿景是成为全球最受喜爱的旅游公司。已持续了90年辉煌历史的万豪，始终将成功的基础建立在公司的核心价值和信仰之上，我们致力于创造一个让全球员工都极富归属感的工作环境。Over the past over nine decades, Marriott International has transformed from a root beer stand into a global hotel management corporation yet managing to appeal to different generation job seekers by applying our founder’s enduring principles and values. One of our core values “Put People First” has become the foundation of our company culture.              过去的90年，万豪国际从一个小小的根汁啤酒店发展为全球性的酒店管理集团，并始终坚守我们集团的创始人万豪先生的理念和价值观，以吸引不同时代的求职者加入我们。我们的核心价值之一：“以人为本”，已经成为了我们企业文化的基石。In 1980's, in order to fit the market development and specific needs, Marriott has designed and created the Courtyard brand. In 1983, the first Courtyard by Marriott opened in the United States. As the Courtyard is to meet the needs of business travelers, it has been carefully designed and launched the mid-priced rooms, and it has always provided high standard service, once Courtyard hotel start its business, it was a big success, therefore, it becomes an outstanding one compares with its rivals.Courtyard now has become the 12th hotel brand over 28 countries and regions.八十年代，万豪根据市场的发展和特定需求，精心设计并创立了万怡（Courtyard）酒店。1983年，第一家万怡酒店在美国正式开业。由于万怡酒店是在广泛听取商务客人的意见，经过精心设计而推出的中等价位客房并保持高水准服务的酒店，万怡酒店一经问世，即获成功，很快成为其它同业中的佼佼者。目前，万怡已成为遍及28个国家和地区的世界第12大酒店品牌。Our associates are our most valuable asset as such we take good care of our associates, they will take good care of our guests and our guests will return. We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.              员工是我们最有价值的资产，我们坚信如果我们能善待所有同事，令他们开心的工作，客人亦必能得到同事的悉心照顾。同时，我们秉持公司与员工共荣的价值观。我们还认为，广泛的工作经验往往能让工作经验更丰富。我们提供职业发展、指导与培训机会，帮您提升到理想职位。Greenland Group is a leading comprehensive real estate company; it is ranked as 258th of 500 World Enterprises in 2015. Courtyard by Marriott Shanghai Jiading is the 8th hotel invested by Shanghai Greenland Group; this is also the first time which they cooperate with Marriott. It located in Greenland Jiachuang International Building, in core business center of Jiading district, on the convergence of Old Town and New Town, such a perfect location. As the establishment of Courtyard by Marriott Shanghai Jiading. Luxurious and comfortable hotel rooms, international standard management and service, full around functional meeting facilities, global characteristics of various types of food, will bring fresh and new travel experiences for business travelers.绿地集团是中国综合性地产领军企业，2015年位列世界500强企业第258名。上海绿地万怡酒店是上海绿地集团在上海地区投资建造的第8家酒店，也是首次和万豪集团合作。酒店位于嘉定主城区核心商圈中的绿地嘉创国际大厦，是连接嘉定老城与新城的枢纽地段，地理位置十分优越。酒店豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食，定会为商务客人带来耳目一新的商旅体验。Marriott is an equal employer committed to employing a diverse workforce offering a wider development of your personal career within cluster hotels.万豪集团将为所有员工提供一个多元化而平等的工作环境，集团内的多家姐妹酒店将为员工的个人职业提供更广阔的发展空间。Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands atwww.marriott.com/marriott-brands.mi. Find Your World.万豪国际集团是全球服务接待业的领导者，拥有更多的品牌，更多的酒店，以及更多让员工获得发展并取得成功的机会。我们管理经营着5700家酒店，遍布于世界110多个国家及地区，您可以在您的街区附近找到我们。想要了解更多关于我们30个酒店品牌的信息，请登录www.marriott.com/marriott-brands.mi。寻找属于您的世界。A great career has always been a great adventure. Now it’s your turn.        伟大的事业往往是一场伟大的冒险。现在轮到你了。英才招聘：联系地址：上海市嘉定区沪宜公路3101号上海绿地万怡酒店人力资源部联系电话：021-39916888 转人力资源部交通方式：轨交11号线至白银路站下，换乘嘉定6路至叶城路沪宜公路；或自驾车至沪嘉高速叶城路出口即可酒店邮编：201821电子邮件：cy.shajd.hrm@courtyard.com现场应聘者请务必携带个人身份证复印件及一张一寸照片；邮件投递简历者请备注应聘岗位，对未获面试通知及暂不录用者的简历概不退还，将保存于本酒店的人才资料库中，以备后用。