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JOB OVERVIEW职位概述
• Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas.
监管和指导客房部的全部工作，包括在客房、公共区域、洗衣房和其它指定的二线区域内的工作。
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
• 亲切、充满自信、体现尊重来展现富有魅力的你。
• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES工作职责
• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
• Oversees laundry operations
监管洗衣房的工作。
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
• Manages spring cleaning schedules
管理春季大清扫日程安排。
• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
• Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
• Conducts regular department meetings
定期召开部门会议。
• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的高标准。
• Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。
• Works with Human Resources on manpower planning and management needs
和人力资源部一起进行人力规划和管理需求。
• Works with Director of Finance in the preparation and management of the Department’s budget.
和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
具有良好写作技能
• Proficient in the use of Microsoft Office
熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
在管理队伍中有很强的领导技能
国际联号工作经历：优先语言能力：英语-一般计算机能力：良好
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酒店业--全服务中档酒店/4星级
100-499人
中外合营(合资．合作)
集团简介：Marriott International celebrating its over nine decades of marvelous success is one of the world’s most respected companies with the vision to be the World’s Favorite Travel Company. Our success is built upon Marriott’s core values and beliefs to create a place where our employees across the world feel they belong. 万豪国际是全球最大的酒店管理集团公司，公司的愿景是成为全球最受喜爱的旅游公司。已持续了90年辉煌历史的万豪，始终将成功的基础建立在公司的核心价值和信仰之上，我们致力于创造一个让全球员工都极富归属感的工作环境。Over the past over nine decades, Marriott International has transformed from a root beer stand into a global hotel management corporation yet managing to appeal to different generation job seekers by applying our founder’s enduring principles and values. One of our core values “Put People First” has become the foundation of our company culture. 过去的90年，万豪国际从一个小小的根汁啤酒店发展为全球性的酒店管理集团，并始终坚守我们集团的创始人万豪先生的理念和价值观，以吸引不同时代的求职者加入我们。我们的核心价值之一：“以人为本”，已经成为了我们企业文化的基石。In 1980's, in order to fit the market development and specific needs, Marriott has designed and created the Courtyard brand. In 1983, the first Courtyard by Marriott opened in the United States. As the Courtyard is to meet the needs of business travelers, it has been carefully designed and launched the mid-priced rooms, and it has always provided high standard service, once Courtyard hotel start its business, it was a big success, therefore, it becomes an outstanding one compares with its rivals.Courtyard now has become the 12th hotel brand over 28 countries and regions.八十年代，万豪根据市场的发展和特定需求，精心设计并创立了万怡（Courtyard）酒店。1983年，第一家万怡酒店在美国正式开业。由于万怡酒店是在广泛听取商务客人的意见，经过精心设计而推出的中等价位客房并保持高水准服务的酒店，万怡酒店一经问世，即获成功，很快成为其它同业中的佼佼者。目前，万怡已成为遍及28个国家和地区的世界第12大酒店品牌。Our associates are our most valuable asset as such we take good care of our associates, they will take good care of our guests and our guests will return. We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go. 员工是我们最有价值的资产，我们坚信如果我们能善待所有同事，令他们开心的工作，客人亦必能得到同事的悉心照顾。同时，我们秉持公司与员工共荣的价值观。我们还认为，广泛的工作经验往往能让工作经验更丰富。我们提供职业发展、指导与培训机会，帮您提升到理想职位。Greenland Group is a leading comprehensive real estate company; it is ranked as 258th of 500 World Enterprises in 2015. Courtyard by Marriott Shanghai Jiading is the 8th hotel invested by Shanghai Greenland Group; this is also the first time which they cooperate with Marriott. It located in Greenland Jiachuang International Building, in core business center of Jiading district, on the convergence of Old Town and New Town, such a perfect location. As the establishment of Courtyard by Marriott Shanghai Jiading. Luxurious and comfortable hotel rooms, international standard management and service, full around functional meeting facilities, global characteristics of various types of food, will bring fresh and new travel experiences for business travelers.绿地集团是中国综合性地产领军企业，2015年位列世界500强企业第258名。上海绿地万怡酒店是上海绿地集团在上海地区投资建造的第8家酒店，也是首次和万豪集团合作。酒店位于嘉定主城区核心商圈中的绿地嘉创国际大厦，是连接嘉定老城与新城的枢纽地段，地理位置十分优越。酒店豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食，定会为商务客人带来耳目一新的商旅体验。Marriott is an equal employer committed to employing a diverse workforce offering a wider development of your personal career within cluster hotels.万豪集团将为所有员工提供一个多元化而平等的工作环境，集团内的多家姐妹酒店将为员工的个人职业提供更广阔的发展空间。Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands atwww.marriott.com/marriott-brands.mi. Find Your World.万豪国际集团是全球服务接待业的领导者，拥有更多的品牌，更多的酒店，以及更多让员工获得发展并取得成功的机会。我们管理经营着5700家酒店，遍布于世界110多个国家及地区，您可以在您的街区附近找到我们。想要了解更多关于我们30个酒店品牌的信息，请登录www.marriott.com/marriott-brands.mi。寻找属于您的世界。A great career has always been a great adventure. Now it’s your turn. 伟大的事业往往是一场伟大的冒险。现在轮到你了。英才招聘：联系地址：上海市嘉定区沪宜公路3101号上海绿地万怡酒店人力资源部联系电话：021-39916888 转人力资源部交通方式：轨交11号线至白银路站下，换乘嘉定6路至叶城路沪宜公路；或自驾车至沪嘉高速叶城路出口即可酒店邮编：201821电子邮件：cy.shajd.hrm@courtyard.com现场应聘者请务必携带个人身份证复印件及一张一寸照片；邮件投递简历者请备注应聘岗位，对未获面试通知及暂不录用者的简历概不退还，将保存于本酒店的人才资料库中，以备后用。
