米其林三星 Head waiter Supervisor 区域主管
停止招聘
发布于 2018-12-21
米其林三星 Head waiter Supervisor 区域主管
上海 | 经验不限 | 学历不限
停止招聘
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职位描述

• Insure that all standards and processes are consistently followed by all team members according to standards set by GM.
管理餐厅的服务质量,确保所有团队成员始终贯彻执行总经理制定的标准要求和规范流程
• Be an ambassador of the restaurant; creating a contact with every tables and guests in the allocated section, insuring that they are delighted by the experience.
作为一名餐厅大使,能够与客人建立良好关系,让客人感到宾至如归
• Report any issues or complains to Manager or Assistant, follow up the agreed action, insuring that guests are satisfied when departing the restaurant.
遇到问题及投诉时,能够及时向餐厅经理或助理餐厅经理汇报,跟进问题解决,以确保客人离店时的满意度
• Follow up every table in the section to insure all timings are good, no issues or anything unusual to report, as well as assisting with the wine service if needed.
检查每桌情况以保证所有细节整齐到位,必要时需协助葡萄酒服务
• Insuring good communication between Sommeliers and service team.
确保侍酒师与服务团队间的沟通顺畅
• Follow up any special request / dietaries all the way thru the service
跟进服务中 客人的特别需求及饮食问题
• Take orders for VIP / regular guests when needed
需要时协助VIP及常客的要求
• Create, maintain and develop a close working relationship with Managers and restaurant team to insure trust and efficiency of the team as well as a good team spirit
与经理及餐饮团队建立、保持和发展紧密的共事关系,以确保团队间的信任和高效率,发扬良好的团队精神
• Create, maintain and develop a team spirit and a working environment where respect, passion, hard work, dedication, personal satisfaction and development are the key words
创立、保持和发展以尊重、激情、勤劳、奉献、个人满意和自我发展为中心的团队精神和工作环境
• Leadership of the preparation (mise en place – MEP) insuring that standards, procedures and timings are respected; as well as been fully checked before service
领导营业前的准备工作,确保各项标准和规范流程得到遵守
• Insuring that the restaurant is perfectly set and both waiters and commis’ duties are checked and ready on time for service.
确保服务员和传菜员的职责规范无误,能够及时为客人提供服务
• Read table plan before each service insuring any known guests are recognize, identify potential VIP clients or regulars.
桌前检查,熟知客人信息,能够辨识VIP及常客
• Assist Assistant Manager with training program and menu descriptions duties
协助助理餐厅经理进行员工培训和菜单简述
• Oversee monthly inventories with Chef de rangs, report to Assistant Manager
与服务员检查月库存,汇报给助理餐厅经理
• Participate at daily briefing going thru any changes on the menu, VIP’s information, talking about any service points from the day before (to be discussed with Manager before).
每日例会,检查菜单变更,VIP客人信息,服务要求简述等
• Check the teams’ uniforms at every daily meeting to insure perfect presentation and highest level of grooming.
每日例会检查员工制服穿戴,确保其整体精神面貌良好
• Provide day to day on the job training to Chef de Rang and Commis in order to constantly keep developing the team and have consistency of standards
不定时培训服务员及传菜员以不断提高团队服务质量
• Insure daily update of regular guest files by Chef de Rang with preference, personal infos, allergies, Bday etc…
更新餐厅常客的个人信息,喜好忌讳及生日等信息
 
 

其他要求
语言能力:英语-良好
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公司地址
上海市嘉定区沪宜公路3101号
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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
集团简介:Marriott International celebrating its over nine decades of marvelous success is one of the world’s most respected companies with the vision to be the World’s Favorite Travel Company. Our success is built upon Marriott’s core values and beliefs to create a place where our employees across the world feel they belong.              万豪国际是全球最大的酒店管理集团公司,公司的愿景是成为全球最受喜爱的旅游公司。已持续了90年辉煌历史的万豪,始终将成功的基础建立在公司的核心价值和信仰之上,我们致力于创造一个让全球员工都极富归属感的工作环境。Over the past over nine decades, Marriott International has transformed from a root beer stand into a global hotel management corporation yet managing to appeal to different generation job seekers by applying our founder’s enduring principles and values. One of our core values “Put People First” has become the foundation of our company culture.              过去的90年,万豪国际从一个小小的根汁啤酒店发展为全球性的酒店管理集团,并始终坚守我们集团的创始人万豪先生的理念和价值观,以吸引不同时代的求职者加入我们。我们的核心价值之一:“以人为本”,已经成为了我们企业文化的基石。In 1980's, in order to fit the market development and specific needs, Marriott has designed and created the Courtyard brand. In 1983, the first Courtyard by Marriott opened in the United States. As the Courtyard is to meet the needs of business travelers, it has been carefully designed and launched the mid-priced rooms, and it has always provided high standard service, once Courtyard hotel start its business, it was a big success, therefore, it becomes an outstanding one compares with its rivals.Courtyard now has become the 12th hotel brand over 28 countries and regions.八十年代,万豪根据市场的发展和特定需求,精心设计并创立了万怡(Courtyard)酒店。1983年,第一家万怡酒店在美国正式开业。由于万怡酒店是在广泛听取商务客人的意见,经过精心设计而推出的中等价位客房并保持高水准服务的酒店,万怡酒店一经问世,即获成功,很快成为其它同业中的佼佼者。目前,万怡已成为遍及28个国家和地区的世界第12大酒店品牌。Our associates are our most valuable asset as such we take good care of our associates, they will take good care of our guests and our guests will return. We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.              员工是我们最有价值的资产,我们坚信如果我们能善待所有同事,令他们开心的工作,客人亦必能得到同事的悉心照顾。同时,我们秉持公司与员工共荣的价值观。我们还认为,广泛的工作经验往往能让工作经验更丰富。我们提供职业发展、指导与培训机会,帮您提升到理想职位。Greenland Group is a leading comprehensive real estate company; it is ranked as 258th of 500 World Enterprises in 2015. Courtyard by Marriott Shanghai Jiading is the 8th hotel invested by Shanghai Greenland Group; this is also the first time which they cooperate with Marriott. It located in Greenland Jiachuang International Building, in core business center of Jiading district, on the convergence of Old Town and New Town, such a perfect location. As the establishment of Courtyard by Marriott Shanghai Jiading. Luxurious and comfortable hotel rooms, international standard management and service, full around functional meeting facilities, global characteristics of various types of food, will bring fresh and new travel experiences for business travelers.绿地集团是中国综合性地产领军企业,2015年位列世界500强企业第258名。上海绿地万怡酒店是上海绿地集团在上海地区投资建造的第8家酒店,也是首次和万豪集团合作。酒店位于嘉定主城区核心商圈中的绿地嘉创国际大厦,是连接嘉定老城与新城的枢纽地段,地理位置十分优越。酒店豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食,定会为商务客人带来耳目一新的商旅体验。Marriott is an equal employer committed to employing a diverse workforce offering a wider development of your personal career within cluster hotels.万豪集团将为所有员工提供一个多元化而平等的工作环境,集团内的多家姐妹酒店将为员工的个人职业提供更广阔的发展空间。Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands atwww.marriott.com/marriott-brands.mi. Find Your World.万豪国际集团是全球服务接待业的领导者,拥有更多的品牌,更多的酒店,以及更多让员工获得发展并取得成功的机会。我们管理经营着5700家酒店,遍布于世界110多个国家及地区,您可以在您的街区附近找到我们。想要了解更多关于我们30个酒店品牌的信息,请登录www.marriott.com/marriott-brands.mi。寻找属于您的世界。A great career has always been a great adventure. Now it’s your turn.        伟大的事业往往是一场伟大的冒险。现在轮到你了。英才招聘:联系地址:上海市嘉定区沪宜公路3101号上海绿地万怡酒店人力资源部联系电话:021-39916888 转人力资源部交通方式:轨交11号线至白银路站下,换乘嘉定6路至叶城路沪宜公路;或自驾车至沪嘉高速叶城路出口即可酒店邮编:201821电子邮件:cy.shajd.hrm@courtyard.com现场应聘者请务必携带个人身份证复印件及一张一寸照片;邮件投递简历者请备注应聘岗位,对未获面试通知及暂不录用者的简历概不退还,将保存于本酒店的人才资料库中,以备后用。
上海市嘉定区沪宜公路3101号
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