• 五险一金
• 三节福利
• 带薪年假
• 员工生日礼物
• 管理规范

 
This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
该职位负责运行酒店房间的预订过程，并准确的记录预订。同时通过主动地销售以及升级销售，使酒店房间的销售量达到最大。


1.	Act as a liaise role in between hotel revenue management team . Ensure proper procedures are followed and any opportunities of revenue maximization are not missed.
承担起酒店收益管理团队与预订及客户关怀中心的日常联络工作。确保遵守必要程序和不遗漏任何可将收益最大化的机会。

2.	Responsible for group reservations and maintain a responsive way relating to any queries from internal and external customers.
负责团队预订并对内部和外部顾客提出的任何询问予以快速解决。

3.	Maintain the accuracy of rates uploaded to a 3rd party websites. Ensure a proper and smooth communication in between the hotel and 3rd party vendor such as Ctrip.
保证上传至第三方网站的价格准确无误，确保同例如携程等第三方之间的沟通顺畅。

4.	Maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，升级销售永远是重中之重。

5.	Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
确保自己采取积极的销售态度，不错任何酒店内销售机会。

6.	Develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.
发展并保持对主要业务方的高水平沟通，并在必要的时候反馈给收益管理经理。

7.	Advise the Revenue Manager of any changes or trends relating to business.
将与业务有关的任何趋势变化及时告知收益经理。

8.	Ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。

9.	Adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。

10.	Adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。

11.	Maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预订部相关流程，维护及更新客户资料和营销数据库。

12.	Ensure a high level of customer service is consistently maintained. 
持续性地确保高水准的对客服务标准。

13.	Ensure all the reservation input in system is accurate with sufficient back up for reviewing.
确保与预订相关的所有信息输入准确无误，并保证有足够的备份以做检查。

14.	Have knowledge about all systems used in reservations.
了解所有的预订系统。

15.	Meet all deadlines for projects and tasks given by management.
在规定截止时间之前完成指定项目和任务。

16.	Maintain a high level of supervision and staff discipline at all times.
任何时候，保持高水平的员工指导和员工纪律。

17.	Observe and evaluate team member on a regular basis and assist them in any way possible.
定期观察和评估团队成员，并尽力以任何方式对它们进行帮助。

18.	Comply with all company policies relating to reservations.
遵守公司所有关于预订的规章制度。

19.	Comply with all systems and procedures, as laid down by the hotel management.
遵守酒店管理层制定的所有制度和程序。

20.	Quality of reservations have to be at highest level at all times
在任何时候，确保最高水平的预订质量。

21.	BRAND STANDARDS have to be strictly followed.
必须严格执行品牌标准。

22.	Execute the project responsibilities in the hotel project team(s).
加入酒店的项目工作组时，认真履行相应职责。

23.	Ad hoc assignment from the hotel management.
完成酒店管理层交代的其他任务。

SPECIFICATIONS:	       
工作要求：                                 
                                                       
1.	College Degree or above. 
大学专科以上学历

2.	Knowledge of group reservation
熟悉团队预订流程

3.	Previous working experience in a prime city
有一线城市工作经验者优先

4.	Computer Skills, knowledge of OnQ is preferred
熟练操作电脑，会OnQ系统者优先

5.	Conversant in English. Fluent in both Mandarin & Cantonese
具备一定的英语会话能力，普通话和粤语流利

6.	Good Communication Skills
良好的沟通能力

7.	A pleasant manner over the telephone
良好的电话礼仪

8. Good initiative and patient in dealing with clients
接待客户有主动性且耐心

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