• 技能培训
• 岗位晋升
• 班次津贴
• 带薪年假
• 免费食宿
• 工会福利
• 管理规范
• 绩效奖金
• 五险一金
• 团建活动

As a Service Leader - Front Office, we rely on you to
* Responsible to provide guest services and handle the set-up of daily reservations and check in and check out of guest in accordance with the objective, performances and quality standard established by Shangri-La Group and Pudong Shangri-La, Shanghai
* Ensure all guest request are being complied
* Handle guest complaints effectively and efficiently by being responsive and receptive, and analytical
* Motivate and ensure staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience
* Provide coaching and counseling on standards and procedures for the department
We are looking for someone who:
* Good presentation skills
* Guest relations to host International tourist, good command of written and spoken English
* Preferably has at least 1 year working experience in a 5* hotel background
* Friendly and approachable personality
* Good communication skills

作为宾客服务主管 - 前厅部，我们希望您承担以下职责：
* 根据香格里拉集团和上海浦东香格里拉的目标、执行标准和质量标准，负责给客人提供接机服务和处理日常预订、入住和退房业务
* 确保所有客人的要求都被满足
* 及时高效地处理客人投诉
* 激励团队成员，保持高度的团队精神（或团队凝聚力）
* 向团队成员提供培训及指导，使团队保持酒店服务标准
候选人应具备以下能力：
* 良好的表达能力
* 接待国际游客,需良好的英语书写能力和语言能力
* 至少有1年五星级酒店相关工作经验者优先
* 友好的有亲和力的性格
* 良好的沟通能力

       久负盛名的上海浦东香格里拉由风格典雅的浦江楼及时尚尊崇的紫金楼组成，为宾客提供极致奢华的居停空间。地理位置无与伦比，便捷通达虹桥及浦东国际机场；毗邻著名地标性建筑、旅游景点、餐饮及购物商区，是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接，轻松通达火车站，为远途客人提供无上便捷。此外，酒店电子化入住及离店手续，务求为宾客奉上至臻专奢的舒适享受。酒店设有8间风格迥异的餐厅、酒吧及酒廊，随时奉上巧夺天工的飨馔美肴，满足客人的多样需求。步入紫金楼的香格里拉CHI水疗，即可静享私人空间，以畅快的感官之旅唤醒生命能量，尽情放松身心。凭借至臻服务和尊尚设施，酒店屡获殊荣，备受赞誉。周一至周五 公开求贤09：00 - 17：00地址：上海市浦东新区富城路33号，地铁2号线、14号线陆家嘴站Being one of Shanghai's top rated hotels, Pudong Shangri-La, Shanghai offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to eight restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.