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As a Service Leader - F&B Service, we rely on you to
* Interact and engage with restaurant guests and manintains high quality service standards
* Motivate team members and maintain a high level of team spirit (or team cohesiveness)
* Handle guest complaints effectively and professionally
* Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
* Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitablity evaluation etc.
We are looking for someone who:
* Experience in F&B department, good F&B knowledge and service awareness
* Guest relations to host International tourist, good command of English is preferred
* Loves interacting with guests
* A self-starter and a team player
* Enjoys being challenged
作为宾客服务主管 - 餐饮部，我们希望您承担以下职责：
* 与餐厅客人互动并保持高质量的服务标准
* 激励团队成员，保持高水平的团队精神(或团队凝聚力)
* 有效和专业地处理客人的投诉
* 不断从同事、客人和老板的角度提高满意度
* 与服务经理合作支持餐厅的日常运营，协助完成月度预测，周计划，餐厅盈利能力评估等工作
候选人应具备以下能力：
* 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识
* 接待国际游客，英语基础良好者优先考虑
* 喜欢客人互动
* 积极主动，有团队合作精神
* 喜欢挑战
语言能力：英语-熟练
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
久负盛名的上海浦东香格里拉由风格典雅的浦江楼及时尚尊崇的紫金楼组成，为宾客提供极致奢华的居停空间。地理位置无与伦比，便捷通达虹桥及浦东国际机场；毗邻著名地标性建筑、旅游景点、餐饮及购物商区，是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接，轻松通达火车站，为远途客人提供无上便捷。此外，酒店电子化入住及离店手续，务求为宾客奉上至臻专奢的舒适享受。酒店设有8间风格迥异的餐厅、酒吧及酒廊，随时奉上巧夺天工的飨馔美肴，满足客人的多样需求。步入紫金楼的香格里拉CHI水疗，即可静享私人空间，以畅快的感官之旅唤醒生命能量，尽情放松身心。凭借至臻服务和尊尚设施，酒店屡获殊荣，备受赞誉。周一至周五 公开求贤09：00 - 17：00地址：上海市浦东新区富城路33号，地铁2号线、14号线陆家嘴站Being one of Shanghai's top rated hotels, Pudong Shangri-La, Shanghai offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to eight restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.
