• 技能培训
• 岗位晋升
• 班次津贴
• 带薪年假
• 免费食宿
• 工会福利
• 管理规范
• 绩效奖金
• 五险一金
• 团建活动

MAJOR RESPONSIBILIES責任概要 :
Supervise the daily operation of Reservations, responsible for coaching and guiding the Reservations Sales Agents and coordination with other departments.
监督每天预定部的运行状况，为指导及引导预订部文员与其他部门的协作起到示范作用。
 
 
SPECIFIC DUTIES工作任務 :
·         Supervise the operation of the department including telephone handling, reservations input, error log processing and inventory balancing.
监督部门的运行包括电话接听，输入预订信息的正确性，平衡每天两遍系统之间误差纪录。
·         Ensure that all associates in Reservations are proactive in up selling and work towards maximization of revenue and guest satisfaction.
确保所有员工主动推销并且努力使酒店收益和顾客满意度最大化。
·         Interact with Sales/Event Management Department for group block and rooming list processing.
与销售/宴会统筹部相协作使团队数与客人名单正常进行。
·         Prepare monthly commission payment for review of Director of Sales.
准备好每月的返佣纪录并且让销售总监检查回顾。
·         Review the weekly group status report and update Director of Sales of any changes.
回顾每周团队情况，如果变化时时向销售总监报告。
·         Update on 3-day forecast and distribute to related departments.
更新三天客房率预报并且分派到相关部门。
·         Coach and counsel all associates to ensure timely rectification of performance.
为员工做劝导/面谈以确保实时地纠正不正确行为。
·         Assist Director of Sales in setting up clear guidelines and expectation for each Reservations Sales associate and follow up on the progress.
协助销售总监在为每位预订部员工设立一个清晰的指导方针并且很好的进行跟踪指导。
·         Conduct regular performance review for sales associate and keep written record for future follow up.
适时回顾并管理员工平时表现，并作记录以便将来跟踪回顾。
 
JOB SPECIFICATION職位要求 :
 
Profile of Competency
工作能力：
l        Minimum 1year work experience in Reservations
有一年以上的预订部工作经验
l        Knowledge of Marsha & Fidelio
了解Marsha 及 Fidelio系统
l        Good interpersonal skills and ability to communicate effectively with various departments
具备与同事之间良好的沟通技巧，并能很好地与各部门沟通
Language 語言能力:
l        Proficiency in written and spoken English and Mandarin
良好的中英文口语能力及书写能力
Education 教育:
l        Good general education, preferably University graduates
经过系统学习，大专及以上学历为佳
Job License資格/等級証：
l        N/A

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