• 技能培训
• 岗位晋升
• 班次津贴
• 带薪年假
• 免费食宿
• 工会福利
• 管理规范
• 绩效奖金
• 五险一金
• 团建活动

1. Ensure all guest requests are fulfilled.
    确保所有客人的需求都满足

2. Attends to guest complaints and facilitates solutions through effective coordination with the appropriate departments. When in situation where solutions cannot resolve the problem, seek assistance from manager immediately
   和相关部门商议解决客人投诉和解决房间状况的事宜。 当遇到自己不能解决的事情时应当着部门经理协商解决

3. Listen and record guest complaints through the guest incidents in the mystique system, ensuring follow up.
   听取并把客人的投诉记录在案

4. Guest information remains confidential at all times
    客人的信息要保密

5. Be aware of all fire and safety emergency procedures and report any security risks immediately
   了解火灾的处理方法和安全防范意识，一旦发现问题要立刻报告保安部门

6. Extend warm welcome by using Ritz-Carlton verbiage to every visiting and in-house guest. Address guest by name whenever possible
   用丽思酒店的常用语言向客人打招呼能识别我们自己的入住客人，如果可以的化需要称呼他们的名字

7. Provide quality in room check in for guests
   提供有质量的带入房间作入主登记

8. Introduce the hotel facilities to guests and anticipate their needs
    在作带入房间的入住登记时需要向客人介绍酒店设施，并预知客人的需求尽自己所能满足客人

9. Generate quality guest preferences through every interaction with guests
   与客人的每次交流和服务中都要产生有质量的客人喜好

10. Ensure all preferences for arrival process are attended to, catch any single opportunity to anticipate and comply with guests needs
     保证所有记录在案的客户喜好能够帮助酒店在客人到达酒店之前，就事先了解客人的需求并满足客人的需求

11. Adhere to set procedures for attendance and time keeping
      对于出勤有时间和频率的要求

12. Adhere to specified hygiene and personal appearance standards of the hotel and his/her area
     形象符合自己的工作性质和工作区域

       久负盛名的上海浦东香格里拉由风格典雅的浦江楼及时尚尊崇的紫金楼组成，为宾客提供极致奢华的居停空间。地理位置无与伦比，便捷通达虹桥及浦东国际机场；毗邻著名地标性建筑、旅游景点、餐饮及购物商区，是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接，轻松通达火车站，为远途客人提供无上便捷。此外，酒店电子化入住及离店手续，务求为宾客奉上至臻专奢的舒适享受。酒店设有8间风格迥异的餐厅、酒吧及酒廊，随时奉上巧夺天工的飨馔美肴，满足客人的多样需求。步入紫金楼的香格里拉CHI水疗，即可静享私人空间，以畅快的感官之旅唤醒生命能量，尽情放松身心。凭借至臻服务和尊尚设施，酒店屡获殊荣，备受赞誉。周一至周五 公开求贤09：00 - 17：00地址：上海市浦东新区富城路33号，地铁2号线、14号线陆家嘴站Being one of Shanghai's top rated hotels, Pudong Shangri-La, Shanghai offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to eight restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.