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岗位职责
1. 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。
2. 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。
3. 迎接宾客，引导宾客到预订台位或宾客满意的台位。
4. 客满时，负责安排好后到的宾客，使宾客乐于等位。
5. 随时注意听取宾客的意见，及时向上级反映。
6. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。
7. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。
岗位要求
1.初中毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。
2.有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。
3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。
4.工作主动、热情、认真，责任心较强。
5.身体健康，仪表端庄。
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
久负盛名的上海浦东香格里拉由风格典雅的浦江楼及时尚尊崇的紫金楼组成，为宾客提供极致奢华的居停空间。地理位置无与伦比，便捷通达虹桥及浦东国际机场；毗邻著名地标性建筑、旅游景点、餐饮及购物商区，是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接，轻松通达火车站，为远途客人提供无上便捷。此外，酒店电子化入住及离店手续，务求为宾客奉上至臻专奢的舒适享受。酒店设有8间风格迥异的餐厅、酒吧及酒廊，随时奉上巧夺天工的飨馔美肴，满足客人的多样需求。步入紫金楼的香格里拉CHI水疗，即可静享私人空间，以畅快的感官之旅唤醒生命能量，尽情放松身心。凭借至臻服务和尊尚设施，酒店屡获殊荣，备受赞誉。周一至周五 公开求贤09：00 - 17：00地址：上海市浦东新区富城路33号，地铁2号线、14号线陆家嘴站Being one of Shanghai's top rated hotels, Pudong Shangri-La, Shanghai offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to eight restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.
