楼层主管/领班 Floor Supervisor/Captain
5千-6千
停止招聘
发布于 2020-08-02
楼层主管/领班 Floor Supervisor/Captain
5千-6千
上海-浦东新区 | 1年以上 | 高中 | 招2人
停止招聘
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职位描述

 Essential Duties and Responsibilities-(Key Activities of the role)
主要职责(职务的主要工作)

Monitors HSKP personnel to ensure guests receive prompt and courteous service.
监督客房部工作人员,确保客人得到及时和礼貌的服务。

Monitor HSKP personnel to ensure rooms, known repeat guests and other VIP’s receive special attention.
监督客房部工作人员,确保客房,熟客和其他贵宾的客房得到特别重视。

Informs other operating departments of HSKP matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry,
除与工程部和洗衣房进行沟通外,还要向其他业务部门,特别是确保前厅部了解准确的客房状况。

Schedules routine inspections by supervisors, of all HSKP areas including occupied and non-occupied rooms.
进行具体时间安排,由主管据此对所有客房区域,包括入住和未入住的房间进行日常视察。

Inspects guest rooms in all HSKP areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair,well maintained and replaced / refurbished as required.
定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。

Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要,可直接采取纠正措施。

Follows up on progress of agenda items covered in regular meetings.
对日常会议上讨论的议程事项的进展程度进行跟进。

Ensures HSKP personnel are familiar with in house facilities for the purpose of assisting guests.
确保客房部工作人员熟悉酒店的各项内部设施,可以向客人提供各种协助。

Maintains a steady flow of communication to the Floor Supervisor on all matters affecting the HSKP Department.
坚持就影响客房部工作的各种问题向楼层主管进行汇报。

Ensure that consumption of guest supplies is under control.
确保客用品的消耗得到控制。

Assists in monitoring and controlling HSKP procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
协助监督和控制客房部的相关工作程序,包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。

其他要求
国际联号工作经历:优先
语言能力:中国普通话-精通
计算机能力:良好
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公司地址
上海浦东新区富城路33号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
       久负盛名的上海浦东香格里拉由风格典雅的浦江楼及时尚尊崇的紫金楼组成,为宾客提供极致奢华的居停空间。地理位置无与伦比,便捷通达虹桥及浦东国际机场;毗邻著名地标性建筑、旅游景点、餐饮及购物商区,是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接,轻松通达火车站,为远途客人提供无上便捷。此外,酒店电子化入住及离店手续,务求为宾客奉上至臻专奢的舒适享受。酒店设有8间风格迥异的餐厅、酒吧及酒廊,随时奉上巧夺天工的飨馔美肴,满足客人的多样需求。步入紫金楼的香格里拉CHI水疗,即可静享私人空间,以畅快的感官之旅唤醒生命能量,尽情放松身心。凭借至臻服务和尊尚设施,酒店屡获殊荣,备受赞誉。周一至周五 公开求贤09:00 - 17:00地址:上海市浦东新区富城路33号,地铁2号线、14号线陆家嘴站Being one of Shanghai's top rated hotels, Pudong Shangri-La, Shanghai offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to eight restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.
上海浦东新区富城路33号
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