客房服务员 Room Attendant
4千-5千
投递简历
发布于 12-23
客房服务员 Room Attendant
4千-5千
北京 | 1年以上 | 初中 | 招5人
投递简历
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职位描述

1.         Responsible for the cleanliness of assigned guest rooms and service areas.

负责所分配的客房和服务区域的整洁

 

2.         Respect guest privacy when room is on “Do not disturb” status

当客房处于”请勿打扰”状态时,尊重客人的隐私

 

3.         Offer all possible assistance to guests and respond to guests request

尽可能地为客人提供帮助,响应客人的要求

 

4.         Cleans and supplies guest rooms according to standards and procedures

按照程序和标准打扫和补给客房

 

5.         Ensure master keys are kept secure at all times

随时保证钥匙的安全

 

6.         Keep trolley neat and adequately supplied

保持手推车的整洁和充分的补给

 

7.         Maintain all equipment in good working condition

维持所有的装备处于良好的工作状态

 

8.         Keep linen room neat and in good order

保持布草房的整洁和井井有条

 

9.         Keep using 5 colors dust cloth to do cleaning job

保持在清洁房间是使用分类抹布

 

10.      Keep following the safety cleaning standards

保持遵守房间安全清洁标准

 

11.      Keep following the cups cleaning procedure

保持遵守杯具清洁程序

 

12.      Keep following the bed bugs cleaning procedure

保持遵守床虫的清洁程序

 

13.      Keep following the Stealth camera procedure

保持遵守房间隐形摄像头的识别程序

 

14.      Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader

向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害

 

15.      Report maintenance deficiencies to the Floor Shift leader

向客房主管报告养护的不足

 

16.      Report for duty punctually wearing the correct uniform  at all times

按时上班,并正确穿着制服

 

17.      Provide a courteous and professional service at all times

随时提供有礼貌的和专业的服务

 

18.      Maintain good working relationships with own associates and all other departments

与本部门和其它部门的同事保持良好的工作关系

 

19.      Does turndown service when required

需要时提供开夜床服务

 

20.     Deliver high quality service to guests

为客户提供高质量的服务

 

21.      Ensure guest needs and reasonable requests are met

确保满足客人的需要和合理的要求

 

22.     Seek opportunities to continually improve guest service

寻找机会不断地改善服务质量

 

23.      Take appropriate action to resolve guest complaints

采取恰当的方式解决客人的投诉

 

24.     Promote the hotel products and services

推销酒店的产品和服务

 

25.     Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

熟悉酒店的产品和服务知识,以便为客人讲解并销售服务和设施

 

26.     Adhere to the hotel’s security and emergency policies and procedures

坚持酒店安全制度、紧急情况处理规定和程序

 

27.      Adhere to hotel cleaning and maintenance programs

坚持酒店的清洁和养护

 

28.     Ensure a high level of cleaning is maintained in work area

保持维护所在工作区域的高度整洁

 

29.     Carry out other tasks as directed by your supervisors

完成你上级交待的其它任务





其他要求
语言能力:中国普通话-熟练
年龄要求:18-40岁
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公司地址
北京市朝阳区东三环中路七号院六号楼五层人力资源部
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  • 住房租赁--服务式公寓
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
The Millennium Residences of the BeijingFortunePlazaThe Millennium Residences of the BeijingFortunePlaza is located in the heart of the Beijing CBD which bears the most momentously potential of development and value elevation. While 25 minutes away from the Beijing International Airport, the Millennium Residences is merely walking distance from nearly all Embassies, Major Office Buildings and Shopping Mall. The Millennium Residences is a perfect fusion of 331 luxurious and well appointed suites which areas range from 115 to 240 ㎡. The Millennium Residences will surpass the nearly wholeness with your honorable presence.北京财富中心千禧公寓北京财富中心千禧公寓地处北京CBD商业中心这一亚洲最具发展动力和升值潜力的区域核心地段,距离北京首都国际机场仅仅二十五分钟车程,距离商业办公室、各国大使馆及展览中心咫尺之遥,紧邻财富购物中心。千禧公寓由331间装修豪华、设施完备的房间组成,宽敞一居至三居室从115平米到240平米不等。位于财富中心的千禧公寓集豪华、娱乐于一体,敬待您的光临。 网址:www.millenniumhotels.com 地址:Building No.6,FortunePlaza,7 DongSanHuan Middle Road,Chaoyang District,Beijing 100020,P.R.China北京市朝阳区东三环中路七号院六号楼,邮编:100020
北京市朝阳区东三环中路七号院六号楼五层人力资源部
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