1、开餐时礼貌热情地问候、接待光顾餐厅的客人,为客人介绍菜单、填写客人食品和酒水订单,为客人提供食品服务及酒水服务,并协助酒水员为客人提供特殊酒水服务;
2、服务中须精神饱满,反应灵活,随时观察客人的反应,注意做好餐厅餐具、布草、杂项的补充,更换工作:注意关心、照顾病残及幼小客人,做到在客人示意前或从客人的表情、动作中及时地了解客人的需求,按服务程序与标准,准确地为客人提供服务;
3、服务中须将客人提出的建议与投诉及时地报告给领班、经理,立即进行解决、纠正,提高客人的满意度;
4、客人用餐结束时,需主动征询客人意见,为客人提供准确、及时的结账服务(须按照结账服务的工作程序和标准严格执行)后,为客人拉椅,目送客人至餐厅门口,与客人告别;
5、营业结束后,需做好收尾工作;当班结束后,需做好收尾工作;当班结束后,需做好交接工作;6、薪资待遇:2000-2400。
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Pullman Lijiang Resort & Spa 丽江铂尔曼度假酒店 Pullman Lijiang Resort & Spa is a high-end five star brand and greater China’s flagship resort. The hotel has 79 villas and 51 luxurious hotel rooms, with each space inspired by local Naxi traditional architecture blended in contemporary Chinese interiors, encircled by private small gardens and reflection pools. With five different ways to relax in our international and Chinese restaurants and bars, and several varieties of delicacies, tastes, and wines, the best selection of dining in Lijiang is here. The “Innovative Breaks” by Pullman assists in creating an atmosphere of creativity in the meeting facilities, an ideal location for a personalized experience at conferences and corporate events. With other services such as complementary WiFi/broadband access, the exotic and luxurious Mandara Spa, and Lijiang’s only five-star tourist service Out & About to take you through your journey in the West - Pullman Lijiang is the choice for you. 丽江铂尔曼度假酒店是雅高集团旗下的一个高端五星级品牌酒店,同时也是铂尔曼品牌在大中华区精心打造的旗舰店。酒店拥有79栋别墅和51间豪华客房。其建筑设计灵感来自于当地纳西族的传统建筑,低层设计的同时融入了现代中式装饰元素,大小花园水流环绕,中心湖更是汇聚了酒店的诗画美景精华。酒店拥有五家风格各异的餐厅和酒吧,汇集了各地精致缤纷多样的美食与名酒,堪称为丽江的极致美食之选。绝赋创意的“铂尔曼创新会议” 提供高品质的会议设施和全新、极富创意及个性化的服务,是主办大小会议和公司活动的理想场所。另外畅连无限的互联中心,独树一帜并充满异国情调的曼达梦水疗,以及丽江唯一的五星级旅游服务--悠游丽江探索之旅,都使丽江铂尔曼显得更加优势显著。