• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 员工生日礼物

定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings andensures that departmental briefings and meetings are effective and conducted asnecessary.
汇报值班日志中所记录的所有事件（公布在 Lotus数据库中）。
Reports all daily occurrence of the Hotel in the AssistantManager’s Log record found in Lotus Notes database.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need to beattended to and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.
分析客房价差，检查是否有所出入。
Audits the room rate variance to check fordiscrepancy.
抽查客人的入住登记卡，确保准确录入客人资料。
Spot check all arrival registrationcards and ensures details are entered accurately.
所有与客人有关的事件必须记录，并更新客史档案。
All guest incidents must be recorded and updatedin Guest History database.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office Associates deliverthe brand promise and provide exceptional guest service at all times.
在确保实现服务承诺的前提下，尽可能地降低前厅部的运营成本，根据主要的绩效指标前瞻性的控制成本。
Ensures that the Front Office operates with thelowest possible cost structure while also delivering on the brand promise tothe guest, proactively managing costs based on key performance indicators.
确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。
Ensures that all daily arrival V.I.P. rooms,special request rooms, and long stay guest rooms are pre-blocked in advance,that Housekeeping is notified and that each room is prepared with theappropriate welcome amenities.

Pullman Lijiang Resort & Spa
丽江铂尔曼度假酒店
Pullman Lijiang Resort & Spa is a high-end five star brand and greater China’s flagship resort. The hotel has 79 villas and 51 luxurious hotel rooms, with each space inspired by local Naxi traditional architecture blended in contemporary Chinese interiors, encircled by private small gardens and reflection pools. With five different ways to relax in our international and Chinese restaurants and bars, and several varieties of delicacies, tastes, and wines, the best selection of dining in Lijiang is here. The “Innovative Breaks” by Pullman assists in creating an atmosphere of creativity in the meeting facilities, an ideal location for a personalized experience at conferences and corporate events. With other services such as complementary WiFi/broadband access, the exotic and luxurious Mandara Spa, and Lijiang’s only five-star tourist service Out & About to take you through your journey in the West - Pullman Lijiang is the choice for you.
丽江铂尔曼度假酒店是雅高集团旗下的一个高端五星级品牌酒店,同时也是铂尔曼品牌在大中华区精心打造的旗舰店。酒店拥有79栋别墅和51间豪华客房。其建筑设计灵感来自于当地纳西族的传统建筑，低层设计的同时融入了现代中式装饰元素，大小花园水流环绕，中心湖更是汇聚了酒店的诗画美景精华。酒店拥有五家风格各异的餐厅和酒吧，汇集了各地精致缤纷多样的美食与名酒，堪称为丽江的极致美食之选。绝赋创意的“铂尔曼创新会议” 提供高品质的会议设施和全新、极富创意及个性化的服务，是主办大小会议和公司活动的理想场所。另外畅连无限的互联中心，独树一帜并充满异国情调的曼达梦水疗，以及丽江唯一的五星级旅游服务--悠游丽江探索之旅，都使丽江铂尔曼显得更加优势显著。