• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 员工生日礼物

确保礼宾部的有效运行,并根据有关理念表现出始终如一的礼貌,专业,有效和灵活的服务态度。
Ensures the smooth running of the Concierge department and related areas according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
确保客人满意,以及所有员工遵守酒店所制定的部门营运守则。
Maintains guest satisfaction and that all Associates adhere to Policies & Procedures as laid out in the Department Operations Manual. 
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件,以及需要注意的事项。
Conducts daily per-shift briefings to Associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
以礼貌专业的态度处理客人的问题,若不能马上给予解决,则需汇报客户投诉并及时跟进。
Handles guest enquirers in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures followup with guests.
建立客户资料,并保持良好的客户关系。
Establishes a rapport with guests, maintaining good customer relationship.
直接为员工,客人以及所有需要帮助的礼宾部所有员工提供准确,及时,可靠的信息。
Provides accurate, timely and reliable information and direction to Associates, guests and anyone seeking assistance from the Concierge.
不断开发出有关丽江和中国的路标和有趣的地方(饭店,风景区,探险地,等)以更新酒店信息.确保更新的信息能够及时传达给员工。
Constantly explores landmarks and points of interest (restaurants, sights, expeditions,etc) in Li Jiang and China to update hotel data. Ensures updated information is passed on to Associates.
管理和监督礼宾服务和机场服务的操作。
Oversees the Bell Service and Airport Services operations in the absence of managerial presence.
确保信息公布栏总是最新信息。
Ensures that the Lobby function board is up to date at all times.

Pullman Lijiang Resort & Spa
丽江铂尔曼度假酒店
Pullman Lijiang Resort & Spa is a high-end five star brand and greater China’s flagship resort. The hotel has 79 villas and 51 luxurious hotel rooms, with each space inspired by local Naxi traditional architecture blended in contemporary Chinese interiors, encircled by private small gardens and reflection pools. With five different ways to relax in our international and Chinese restaurants and bars, and several varieties of delicacies, tastes, and wines, the best selection of dining in Lijiang is here. The “Innovative Breaks” by Pullman assists in creating an atmosphere of creativity in the meeting facilities, an ideal location for a personalized experience at conferences and corporate events. With other services such as complementary WiFi/broadband access, the exotic and luxurious Mandara Spa, and Lijiang’s only five-star tourist service Out & About to take you through your journey in the West - Pullman Lijiang is the choice for you.
丽江铂尔曼度假酒店是雅高集团旗下的一个高端五星级品牌酒店,同时也是铂尔曼品牌在大中华区精心打造的旗舰店。酒店拥有79栋别墅和51间豪华客房。其建筑设计灵感来自于当地纳西族的传统建筑，低层设计的同时融入了现代中式装饰元素，大小花园水流环绕，中心湖更是汇聚了酒店的诗画美景精华。酒店拥有五家风格各异的餐厅和酒吧，汇集了各地精致缤纷多样的美食与名酒，堪称为丽江的极致美食之选。绝赋创意的“铂尔曼创新会议” 提供高品质的会议设施和全新、极富创意及个性化的服务，是主办大小会议和公司活动的理想场所。另外畅连无限的互联中心，独树一帜并充满异国情调的曼达梦水疗，以及丽江唯一的五星级旅游服务--悠游丽江探索之旅，都使丽江铂尔曼显得更加优势显著。