- To provide leadership and direction for the Service Express department.
领导并监督整个快捷服务部。
- Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results.根据酒店平衡计分卡为领班设立可行的目标,并为帮助他们达到预期目标而给予必要的引导。
- Work closely with the Front Office Manager and Assistant Front Office Manager by resuming responsibility as shift leader.协助前厅部经理及前厅部经理助理完成领导工作。
- Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.
指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。
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