• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住
• 人性化管理
• 领导好
• 帅哥多
• 美女多

Job Summary:
To uphold brand standards and to be responsive to the instructions of the Front Office Manager/General Manager.  The role of the Guest service manager will be to ensure that the requests and needs of all guests are accommodated.  The Guest service manager will be responsible for the smooth operation of the Front/back area during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction. Making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures.  
The Guest service manager will ensure that Associates act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. 
岗位概述:
坚持品牌标准并对前厅经理/总经理的指示做出响应。宾客服务经理的任务就是确保客人的要求与需求都被解决。宾客服务经理会对当班期间前后工作区域的顺利运行负责，起到代表酒店管理层从而确保使客人与赞助商满意。在领导不在时参照酒店的企业文化，标准以及程序做出合理决定。
宾客服务经理要负责确保员工一直按照酒店政策与程序的标准以礼貌的，安全地，有效地方式实施服务，从而确保保持高质量的服务。        

Job Knowledge / Skill:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.  
Requires good communication skills, both verbal and written.
Must possess good computational ability.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
工作知识/技巧:
必须有表述，阅读和书写能力，能够理解在工作环境中使用的主要语言。
必须有能力阅读和书写， 以确保正常的沟通程序。
要求具备良好的口头，和书写沟通能力。
必须具备良好的电脑应用技术。
对所处城市的位置和景点有一定的了解。
对酒店的产品和服务有广泛的理解。

Education:
High school, diploma in Hotel Management or equivalent education required.
Experience:
At least two to four years experience in Front Office /Housekeeping/Guest Services, including at least two years supervisory experience required.
教育：
具备高中，酒店管理专业文凭，或同等学历。
经历：
2-4 年的在酒店前台，客房，宾客服务的工作经验，其中包括至少2年的在主管岗位的工作经验。

酒店坐落于美丽的北方海滨城市青岛，隶属于万豪国际旗下的轻奢品牌，坐落在城阳区文阳路271号。地铁公交一应俱全。无论是去著名的崂山，海滨亦或是购物中心都可以轻松到达。酒店距离国内外著名企业聚集地--城阳高新技术开发区仅咫尺之遥，是商务出行的理想选择。青岛唯一国际标准的青春体育场毗邻酒店，是各种国内外体育赛事和文艺演出的绝佳场所。高挑的大堂，热带雨林式的独特设计更会带给您轻松愉悦的体验。酒店致力成为城阳区域商旅休闲和婚庆活动的首选之地。