• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 人性化管理

General Position Description岗位描述

该职位的使命和目标是始终了解客人的需求，为我们的客人和同事创造独特的Sangha服务体验
The mission and intent of this position is to keep the guest’s perspective in mind always, focusing on delighting our guests and colleagues in accordance with objectives, performance and quality standards established by the hotel, and creating Unique Sangha Experience.


Responsibility主要职责:
1.为宾客提供标准化的服务；
2.正确的接待及处理来电；
3.熟悉服务内容及服务产品，能给到宾客正确的咨询；
4.负责按操作标准做好预订单、登记卡、单据的存档；
5.熟悉宾客服务系统及参与相应的活动；
6.其它前厅部经理交待的事务；
1.Be responsible for providing a company standard service to customers.
2.Be responsible for picking up all receiving calls and handle appropriately.
3.Familiar with company services and product and can deliver correct information to customers.
4.Be responsible for filing supporting documents of reservations, registration cards and chits in accordance to company policies and requirements.
5.Familiar with Guest Service related system and participate any system related activities.
6.Other duties as required by Manager.
 
Requirements 任职要求：
1.熟悉前厅部各项工作；
2.良好的英语交流能力；
3.相关专业背景或最少一年的前台或宾客关系相关工作经验；
4.对酒店行业有一些基本的了解；
1.Good knowledge and very familiar with all front office area operation
2.Good English language skill
3.Graduate or Minimum 1-year Front Desk/ Guest Relations working experience in same position
4.Basic Hotel Product Knowledge
 

苏州长江智选假日酒店，由洲际酒店集团管理，位于苏州高新技术产业开发区，地理位置得天独厚，前往苏州乐园信、寒山寺、虎丘、历史古街平江路等著名景点方便快捷，清新、舒适、物有所值的下榻体验是您商务出行和旅游度假的智慧之选。