• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 人性化管理

1.Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
确保所有规范运行程序和地区规范运行程序严格地被遵循和执行。
2.Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required.
持续监督和检查工作所需要文具等相关用品，保证其充足的贮备与供给，以备之需。
3.Meeting and escorting of VIP guests to their room/s and any other guest as and when required.
迎接VIP客人（及其他相应的客人当有需要时）并陪同引领到他们的房间。
4.Preparing of 15 minutes training for all Front Office associates.
准备前厅员工的15分钟培训。
5.Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request.
监督所有房间的分配，确保所有的客人的需求得以满足。在无法满足客人需求时，提供客人可能性的选择。
6.Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required. (Including the Business Centre)
清楚地了解前厅部所有的职责与义务，当员工们需要时更加有效地提供帮助与支持。（包括商务中心）
7.Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.  
监督员工的工作，保证日常工作检查表上规定的任务在班次结束前全部完成。
8.Handling of guests’ request and complains and taking ownership of guests’ feedback.  Correspond with guest if necessary.
处理客人的需求及投诉，负责集取客人的反馈信息，必要时与客人保持联系。
9.Ensure key packets for guest are properly packed according to the hotel’s standard and room/s assigned according to guests’ request.      
依照酒店的规范标准为客人准备好客房钥匙及相关物件, 按照客人需求分配房间。
10.Ensure all areas at Front Desk and Back Office are cleaned at all times. (Includes lobby level.)
时刻确保所有在前厅管辖范围内的环境的干净与整洁。（包括酒店大堂）
11.Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times.
时刻确保所有员工按照正确的程序小心谨慎地使用酒店的设施与部门的设备。
12.Maintaining the security of guests’ profiles and gifts.
维护客人的资料信息及礼物（品）。
13.Handling of overbooked situations with Manager on Duty.
协同当班经理处理解决超员预订的状况。
14.Knowing all emergency procedure at all times.
任何时候都清楚地了解所有紧急情况的处理步骤。
15.Be wary of general liability issues and if unclear to check with Guest Service Manager.
对常规的职责议题保持小心谨慎的态度，当有不清楚时及时与宾客服务经理核查。
16.Maintain effective service in line with the Hotel’s Corporate Image.
为客人提供有效的服务并保持其与酒店团队形象的一致性。
a)Company’s Grooming Standard
酒店仪表标准
b)Standard Operation Procedures
标准工作程序
c)Departmental Policies
部门方针政策
d)Corporate Policies
酒店方针政策
17.Any other duties as may be assigned from time to time.
承担其他实时被委派的职责。
18.To check to see if the cash float, official receipt, guest folio, forms, stationary and anything concerned is adequate in the concerned section.
检查所辖各单位的备用金，发票，客人账单，工作表格，文具等相关物品是否充足。
19.To oversee the situation of the PSB registration.
监控公安局PSB系统工作的正确录入。
20.To oversee the use of the safe deposit box at front desk.监控前台保险箱的使用情况。
21.To be completely aware of the Fire and Emergency procedures and the responsibilities of concerned sections in an emergency.
了解酒店的消防和紧急事件的程序，并在紧急事件当中对前台的责任。
22.To oversee the preparation of all the necessary materials for pre-registered guests and groups before their arrival.
要备团队抵达前事先做入住时所需要的物品的工作。
 

苏州长江智选假日酒店，由洲际酒店集团管理，位于苏州高新技术产业开发区，地理位置得天独厚，前往苏州乐园信、寒山寺、虎丘、历史古街平江路等著名景点方便快捷，清新、舒适、物有所值的下榻体验是您商务出行和旅游度假的智慧之选。