• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 氧吧里的酒店
• 人性化管理

 • The Crowne Meetings Manager is responsible for “Meeting Success” in the Crowne 
Plaza meetings, conference and event segment. They are the single points of 
contact for the client through managing the Crowne Meetings Cycle. The CMD 
assists in securing the business, plans the meeting/event, co-ordinates with 
hotel operations and clients before, during and after each 
meeting/event.
皇冠会议经理负责皇冠会议及活动的成功开展。他通过管理会议循环过程和客户联系。皇冠会议总监帮助确保业务成功、筹办会议/活动，在酒店操作部门与客户之间进行协调。此过程贯穿每次会议/活动的前中后三个阶段。
• 
Under the direction of Director of Sales & Marketing must ensure all 
meetings inquiries are handled within Meetings Success standard procedures and 
always meet 2-hour turnaround 
standard.
在市场销售总监的指导下，通过会议成功标准程序，确保所有的会议要求得到管理。始终做到2小时回复客户咨询。
• Be 
informed on sales leads and business quoted to ensure business is maximized. At 
all times understand the client’s needs whilst optimising hotel revenue through 
strategic yield management and upselling of hotel facilities or 
service.
了解报价的业务，确保利润最大化，始终理解客户的需求，通过收益管理以及售卖更高级的酒店设施和服务增加利润。
• Support 
the Hotel Sales team and Crowne Meetings team with site inspections, client 
entertainment, familiarisations and other events that form part of the sales and 
marketing revenue plan.
通过参观场地、款待客户、了解客户以及开展其它组成营销收益计划的活动来支持酒店销售团队。
Event 
Planning and Follow-Up
活动的筹备及跟进
• Facilitate weekly banquet meeting and 
conference run-down meetings.
每周为宴会与各类会议提供帮助。
• Ensure that all client 
requirements have been confirmed and that these details are accurately and 
thoroughly communicated to the hotel operation in a timely 
manner.
确保客户所有要求都得到确认，并且细节部分是准确的，再及时地将所有信息传达给酒店操作部门。
• Act as the primary 
point of contact for detailed meeting/event planning, working closely with 
Banquet Operations, F&B management, Reservations, Rooms Division operation, 
Finance and external 
suppliers.
成为合作的桥梁，进行内外部沟通，主要和宴会部、餐饮部、预定部、房间分类部门、财务部以及外部供应商紧密合作。
• Ensure 
effective and productive coordination and service delivery with equipment and 
staff suppliers.
确保与AV供应商进行高效的、富有成效的协调与服务传送。
• Ensure regular client 
contact when meetings/events are in-house and ensure all hotel operational 
details are executed correctly.
室内会议/活动要通过每日例会定时与客户联系，并确保酒店操作的细节被正确执行。
• 
Ensure correct and accurate billing and confirm with client upon conclusion of 
event.
在活动结束时，确保账单项目及数额准确并与客户进行确认。
• Follow up with client to obtain event 
feedback and identify further business 
opportunities.
进一步与客户联系取得关于活动的反馈并确认今后的业务机会。
• Ensure client feedback is 
communicated and acted upon internally and manage resolution of any issues with 
the client within 48 hours.
• Participate in sales and revenue meetings （When 
possible. Operations to take procedure）.
尽可能参与销售与营收会议
• Understand the 
seasonality of the business and contribute in decisions on pricing plans to 
balance yield and volume.
了结业务的季节划分，并为定价计划作出决策来平衡业绩和产量。
• Support in the 
managing, maintenance and updating of the meetings 
database.
支持管理，维护及更新会议数据库。
• Contribute actively to the compilation of 
annual business plan and strategic sales & marketing 
plans.
积极参与年度业务计划和战略市场销售计划的制定。
• Keep abreast of competitor activities to 
ensure our product and services are ahead of 
competition.
不落后于竞争对手，确保我们的产品和服务比他们更有优势。
• Provide creative input into 
Meetings Product Development to maintain a point of differentiation by 
developing innovative product and revenue 
opportunities.
对会议产品开发注入创造性的意见，始终开发新颖的产品和创造营收机会，以此保持产品独到性。
• Ensure 
compliance to Crowne Plaza Keys mandatories and implementation of new 
standards.
确保编辑皇冠假日主要条款并执行新标准。
• Manage and service top Crowne Meeting 
clients and conduct face to face sales call.
管理和服务皇冠会议高级客户，并进行面对面拜访。
• Be 
the main liaison of the SINEC/Pudong Exhibition centre and other call.

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