• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 氧吧里的酒店
• 人性化管理

• Responsible for the operational efficiency of all front office areas during 
shift and the service delivery of those areas. Provide timely and professional 
check-in/check-out services in accordance with established scripting and 
standards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
• Conducts 
shift briefings to ensure hotel activities and operational requirements are 
known
进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during 
assigned shift including:
在当班期间监督前厅部运营情况，包括：
o Maintenance of guest 
information
维护客户信息
o Maintenance of information about local 
events
维护当地活动的信息
o Compile occupancy statistics
统计入住情况
o Supervise 
the use of he public address system
监督公共广播系统的使用

o Supervise group 
bookings
监督团组预订情况
o Assisting with serious complaints
协助解决严重投诉问题
• 
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
o 
Cash handling and banking procedure
现金处理和银行业务程序
o Dealing with irregular 
payments
处理非法支付情况
o Instructing staff in credit policies and 
facilities
就信用政策和设备对员工进行指导
o Instructing staff in cash security 
procedures
就现金安全程序对员工进行指导
o Carry out debtor control
实施应收帐款控制
o 
Prepare reports
准备财务报告
o Supervise the cashiering 
system
对收银系统实施监管

• Works with Superior and Human Resources on manpower 
planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。

• Works with 
Superior and Director of Finance in the preparation and management of the 
Department’s budget.
与上级领导和财务总监一起编制和管理部门预算
• Communication skills are 
utilized a significant amount of time when interacting with others; demonstrated 
ability to interact with customers, employees and third parties that reflects 
highly on the hotel, the brand and the 
Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient 
in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
• 
Problem solving and organizational abilities
具有解决问题和组织能力
• Diploma or 
Vocational Certificate in Hotel Administration, Hotel Management or 
equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
• 2 years experience in front 
office / guest services or related discipline including supervisory experience, 
or an equivalent combination of education and 
experience.
拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

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