• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 氧吧里的酒店
• 人性化管理

 Essential Duties and Responsibilities – （Key Activities of the 
role）
主要职责﹣（职务的主要工作）
• Monitors Housekeeping personnel to ensure all 
guests and internal customers receive prompt and courteous 
service
监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
• Oversees laundry 
operations
监管洗衣房的工作。
• Schedules routine inspections of all Housekeeping 
areas by/with the Assistant Executive Housekeeper and other supervisory 
personnel
制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。
• Inspects guest and public 
areas on a regular basis to ensure that the furnishings, facilities, and 
equipment are clean and in good 
repair
定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
• Manages spring cleaning 
schedules
管理春季大清扫日程安排。
• Makes recommendations to the General Manager or 
designate regarding the upkeep of furnishings, facilities, and equipment, 
ensuring they are clean and in good 
repair
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
• Informs other 
departments of Housekeeping matters that concern them, particularly the Laundry 
Department, the Engineering Department, the Front Office, and the Food and 
Beverage department. Maintains open channels of communication with other 
department heads and the General Manager or the General Manager’s 
designate
向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
• 
Establishes and maintains effective human relations and works with human 
resources to ensure that team members performance is effectively 
managed
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
• Maintains appropriate 
standards for dress, hygiene, uniforms, appearance, posture and conduct of 
Housekeeping personnel
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
• Conducts regular 
department meetings
定期召开部门会议。
• Identifies and ensures highest possible 
standard of cleanliness, maintenance, guest room supplies and amenities at a 
realistic costs
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
• Supervises 
outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
• 
Implements and controls Housekeeping procedures that provide for the health and 
safety of personnel and guests, such as lost and found service, key control, 
security and emergency procedures and environmental 
procedures
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
• 
Is prepared to implement assigned tasks during emergencies such as fires, power 
failures and bomb threats
准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。
• Works with 
Human Resources on manpower planning and management 
needs
和人力资源部一起进行人力规划和管理需求。
• Works with Director of Finance in the 
preparation and management of the Department’s 
budget.
和财务总监一起编制和管理部门预算。

2. REQUIRED QUALIFICATIONS
资格
Required 
Skills –
技能要求
• Communication skills are utilized a significant amount of 
time when interacting with others; demonstrated ability to interact with 
customers, employees and third parties that reflects highly on the hotel, the 
brand and the 
Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good 
writing skills
具有良好写作技能
• Proficient in the use of Microsoft 
Office
熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational 
and training abilities
具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in 
managing teams
在管理队伍中有很强的领导技能

Qualifications –
学历
• Bachelor’s 
degree or Diploma in Hotel Administration, Hotel Management or 
equivalent
具有酒店行政管理，酒店管理或相关的学士学位或毕业证书。

Experience –
经验
• 4 years 
housekeeping experience preferably in a hotel of similar size and complexity and 
including supervisory experience.
最好拥有在相似规模酒店4年客房相关工作经验，包括的管理经验
Type and 
level of experience required may vary slightly based on size and complexity of 
operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

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