• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 氧吧里的酒店
• 人性化管理

 • Responsible for providing accurate information concerning hotel facilities, 
venues and functions and handling guest inquiries. Supervises the issue of keys, 
mail, messages, telegrams and parcels to the 
guests
负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。
• Coordinate 
guests’ needs, requests, and inquiries to ensure superior service and value for 
our guests.
协调客人的需求，要求和问询以确保提供卓越和超值的服务。 • Assist guests with all inquiries, 
both hotel and non-hotel related
协助客人各种与酒店相关或无关的问询
• Conduct effective 
shift briefings to ensure hotel activities and operational requirements are 
known
进行有效的交接班说明工作，以明确酒店活动和运营要求
• Maintain detailed knowledge of the 
activities of the day and alert to any potential 
problems
详细了解当日活动情况并留意各种潜在问题
• Maintain detailed knowledge of key 
occurrences in your city/location including directions to key points of 
interests, restaurants, theaters, shopping, cinemas, sporting and recreational 
facilities, banks, consulates, transport systems and special 
events
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
• 
Maintain adequate supplies of forms, brochures and ensure they are presented in 
line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
• Consult Log Book for 
information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
• Manage 
all incoming guest mail, messages, telexes, facsimiles and special deliveries, 
in accordance with policy
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
• Manage 
outgoing guest mail, courier services, postage of parcels and freighting as 
directed by guests
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
• Maintain 
order and security of guest keys and other selected keys kept in Front Office, 
ensuring key issue policy is 
followed
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
• Receive telephone calls 
and take messages for guests who are out, in accordance with hotel 
policy
依照酒店政策，替外出的客人接听电话和留言
• Record incoming registered mail, telegram, 
parcel, telex in appropriate file
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
• Night 
staff check mail, message of expected guests against the system/computer and 
expected arrivals
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
• Prepare efficient work 
schedule for Bell staff, arranging holidays and vacations, taking into 
consideration projected occupancy and forecasts and any large group movements, 
especially those with early or late arrivals and 
departures
在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
• 
Works with Superior and Human Resources on manpower planning and management 
needs
与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of 
Finance in the preparation and management of the Department’s 
budget.
与上级领导和财务总监一起编制和管理部门预算。• Communication skills are utilized a 
significant amount of time when interacting with others; demonstrated ability to 
interact with customers, employees and third parties that reflects highly on the 
hotel, the brand and the 
Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
具有良好写作技能
• 
Proficient in the use of Microsoft Office and Front Office 
System
熟练使用微软办公软件和前台系统
• Problem solving, organizational and training 
abilities
具有解决问题，组织和培训能力

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