• 带薪年假
• 员工生日礼物

Involved in budget preparations and responsible for Profit & Loss
参与预算编制和负责损益报表
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, increasing the late charge policy and double occupancy to maximize RevPar.
通过控制房间库存，团房安排、包价、增销等，制定晚退房等收费政策，最大限度地提高酒店收益最大化
Prepares the annual budget and manning guide and manages the Front Office Department within budgetary guidelines.
编制年度预算和人员配备，管理控制前厅部的预算
Controlling of the duty roster for sub departments guaranteeing the quality as well as considering the highest personnel cost efficiency.
控制各分部门的排班，达到最高的成本效益.
Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.
在预算范围内根据住房率限制并监督所有劳动力成本控制，以最大限度地提高生产力
Conduct interviews with future employees.
招聘面试员工
Identify training needs, develop and manage performance.
确定培训需求，并积极开展培训
Approve training plan of all front office sub departments and follow up to ensure compliance and efficiency of training activities.
批准所有前台分部门的培训计划并跟进，以确保效率的培训活动
Responsibility for control of all operational tasks as well as the respective delegation and control.
负责控制所有操作运营任务，以及相应的授权
Carry out disciplinary actions in line with company procedures.
开展符合公司程序纪律处分
Re-evaluate work flows to improve and optimize organization.
重新评估工作流程，以改善和优化部门
Implement and evaluate procedures and policies.
实施和评估程序和政策
Ensure clear communications within departments.
确保部门内部清晰无误的沟通
Verify that all information requested by the local police authorities are adhered to and prepared accurately.
确保当地警察局所要求的资料都准备准确
Organize departmental meeting regularly. Thorough hotel product knowledge, VIP arrivals & events within departments.
每天组织部门会议。包括酒店产品知识、VIP抵店，近期重要的在酒店内的宴会等
Conduct daily walk through to ensure quality standards.
每日巡查各部门，保证部门高标准正常运行
Maintain a high visibility with guests and employees, handle customers’ complaints and take corrective action.
在高峰时期维持较高的知名度，以确保业务的平稳运行，促进良好的公共关系，采取措施处理客户的投诉，以确保他们的满意度
Set short term and long term measurable objectives to continually improve service levels.
设定短期和长期可衡量的目标，不断提高服务水平
Responsible for maintaining scoring for LQA inspections.
负责维持LQA检查得分
Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
在贵宾抵达时做好迎接，并将其送到相应的房间与之建立良好的关系， 并欢送客人
Manager on Duty weekdays and weekends.
确保上班与周末本部门的正常运营
Front Office department responsibility in his/her absence.
休假时，也要确保前厅部的正常运转

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