• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁
• Replenishes guest supplies
• 补充客用品
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• 及时、礼貌的完成上级指定的对客服务并满足客人的要求
• Reports damage or malfunction in hotel rooms to superior
• 向上级汇报酒店客房内的损坏或故障情况
• Maintains equipment in proper state of cleanliness and repair
• 保证设备的清洁和修缮
• Maintains a section room report
• 完成区域客房报告
• Maintains a daily room checklist
• 完成每日客房检查工作单
• Meets with superior and takes on daily assigned tasks
• 与上级会面并承担每日分配的任务
• Reports and submits lost and found articles to superior immediately
• 及时向上级汇报和上交与客人遗失物品
• Report guest complaints to superior immediately
• 及时向上级汇报客人的投诉
• Reports unusual behaviour/activities on floors to supervisor
• 向上级汇报楼层里的反常行为和活动
• Records room status in allocated section accurately
• 准确记录在划定的区域内的房间情况
• Complies with hotel’s health, safety and hygiene policy
• 遵守酒店的健康、安全和卫生政策
• Adheres to personal grooming and hygiene standards
• 保持个人仪容和卫生标准
• Attends meetings and training sessions as required
• 按要求参加会议和培训活动
• Creates and maintains floral arrangements
• 制作并保持插花
• Carry out valet services when required including delivery of linen or processing laundry orders
• 如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等
• Perform other duties as assigned by superior.
• 完成上级分派的其他任务
Required Skills –技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
Qualifications –学历
Primary Education or equivalent
小学或相当程度
Experience –经验
Some housekeeping experience
拥有一些客房工作经验
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黄山昱城皇冠假日酒店,是由黄山旅游发展股份有限公司投资兴建,由洲际酒店集团进行管理的酒店。酒店位于黄山市中心城区黄口大桥旁,坐拥新安江畔优越的地理位置,周边环境优美宜人。酒店拥有481间豪华客房与套房,可饱览秀丽的新安江胜景。超过上千平方米灵活的会议场地,是您商务或者聚会的理想选择。