• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 员工生日礼物
• 岗位晋升
• 双休
• 五险一金

•	Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
•	按照部门的规范和程序提供高标准的餐饮服务
•	Communicates to his/her superior any difficulties, guest comments and other relevant information  
•	与上级领导交流有关疑难，客人意见和其它相关信息
•	Establishes and maintains effective colleagues working relationships
•	与同事建立并保持良好的工作关系
•	Attends and participates in daily briefings and other meetings as scheduled
•	参加和参与每日的例会和其它计划好的会议
•	Attends and participates in training sessions as scheduled
•	参加和参与计划好的培训课程
•	Carries out effective service by ensuring:
•	高效的提供服务：
  Guests are greeted and seated
  迎宾并安排客人就坐
  Daily beverage specials are explained and up-sold
  说明并推销每日特价饮料
  Food orders are processed accurately
  准确的下餐饮订单
  Trays and tray jacks are effectively used
  有效的利用托盘和托盘架 
  Food and beverage orders are taken quickly
  快速的为客人写餐饮订单
  Payment methods are handled accurately 
  准确的处理付款方法
  Working areas are cleaned and re-set quickly
  快速的清洁工作区和重新布置
  Maintain responsibility of cleanliness of restaurant
  保持餐厅的清洁
  Used ashtrays are regularly cleaned
  定时清理用过的烟灰缸
  Guests are conversed with in relation to the food and beverage  products
  与客人谈论有关的餐饮产品
•	Carries out effective beverage service by ensuring:
•	通过确保以下内容高效的提供饮品服务：
  Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
  遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
  Coffee and tea is served hot and in accordance with standard
  按规范提供热的咖啡和茶
•	Patron care standards are adhered to by ensuring:
•	通过确保以下方面遵守宾客服务规范：
  Guests are advised on alcoholic beverages
  给予客人有关酒精饮料的建议
  The strengths of alcohol is advised and guests are advised as to their effect
  告知客人酒精强度，并告诉客人对他们的影响
  Compliance with legal provisions of local liquor codes
  遵守法律规定和地方酒精饮品条例
  Level of intoxication of guests is assessed and appropriate action taken
  评定客人的醉酒程度并采取必要的措施
  Advise guest on the hotel’s policy of smoking
  通知客人酒店的吸烟规定
  Monitor factors which interfere with the total experience of the guest
  监测影响客人总体体验的各方面工作
•	Cellar operations are carried our including:
•	酒窖管理包括：
  Correct use of refrigeration system
  正确的使用冰箱系统
  Effective operation of the post-mix syrups bulk dispense system
  有效的使用后混合桶装糖浆分装设备
  Operating the beer reticulation system
  使用啤酒过滤裝置
  Adhering to stock control procedures
  遵循存货管理程序
•	Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解，包括每日特价
•	Ensure tables are cleared quietly and efficiently
确保迅速且高效的清理餐桌
•	Maintain current information on all general activities of the hotel
•	了解当前酒店所有的活动
•	Take appropriate action to resolve guest complaints
•	正确处理客人的投诉
•	Finish the other assigned tasks assigned by superiors
•	及时完成上级安排的其他委派任务

Required Skills –技能要求
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
Qualifications –学历
High School or Vocational Certificate in Hotel Management
中专以上或酒店管理专业

黄山昱城皇冠假日酒店，是由黄山旅游发展股份有限公司投资兴建，由洲际酒店集团进行管理的酒店。酒店位于黄山市中心城区黄口大桥旁，坐拥新安江畔优越的地理位置，周边环境优美宜人。酒店拥有481间豪华客房与套房，可饱览秀丽的新安江胜景。超过上千平方米灵活的会议场地，是您商务或者聚会的理想选择。