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Duties andResponsibilities工作职责
Cleans and maintains guestrooms, guest corridors, linen rooms and cupboards according to set standardsand procedures
按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
Replenishes guest supplies
补充客用品。
Ensures guest servicesspecified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
Reports damage or malfunctionin hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。
Maintains equipment in properstate of cleanliness and repair
保证设备的清洁和修缮。
Maintains a section room report
完成区域客房报告。
Maintains a daily roomchecklist
完成每日客房检查工作单。
Meets with superior and takeson daily assigned tasks
与上级会面并承担每日分配的任务。
Reports and submits lost andfound articles to superior immediately
及时向上级汇报和上交与客人遗失物品。
Report guest complaints tosuperior immediately
及时向上级汇报客人的投诉。
Reports unusualbehavior/activities on floors to supervisor
向上级汇报楼层里的反常行为和活动。
Records room status inallocated section accurately
准确记录在划定的区域内的房间情况。
Complies with hotel’s health,safety and hygiene policy
遵守酒店的健康、安全和卫生政策。
Adheres to personal groomingand hygiene standards
保持个人仪容和卫生标准。
Attends meetings and trainingsessions as required
按要求参加会议和培训活动。
Creates and maintains floralarrangements
制作并保持插花。
Carry out valet services whenrequired including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。
QUALIFICATIONSAND REQUIREMENTS任职要求
RequiredSkills –
技能要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Able to speak, read and writeEnglish
具有说,读和写英语的能力。
Qualifications –
学历
Primary Education or equivalent
小学或相当程度
Experience –
经验
Some housekeeping experience.
拥有一些客房工作经验
黄山昱城皇冠假日酒店,是由黄山旅游发展股份有限公司投资兴建,由洲际酒店集团进行管理的酒店。酒店位于黄山市中心城区黄口大桥旁,坐拥新安江畔优越的地理位置,周边环境优美宜人。酒店拥有481间豪华客房与套房,可饱览秀丽的新安江胜景。超过上千平方米灵活的会议场地,是您商务或者聚会的理想选择。