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ROLE SUMMARY
l The overall scope of, providing a courteous, professional, efficient and flexible service consistent with the standards of Hudson in order to encourage sales and maximize guest satisfaction. To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
主要工作概述包括根据哈迪森的服务标准为客人提供礼貌，专业，高效和灵活服务，提高客人的满意度并促进餐厅销售。在餐厅接待客人以及潜在的客人,使客人获得最佳的用餐体验.
DUTIES & RESPONSIBILITIES:
l Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有客人以及潜在的客人，确保完成以下工作：
l Ensure the restaurant is ready to receive guests prior to opening and that both staff and tables are ready in line with opening standards
确保在开始营业前餐厅一切准备就绪。
l Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。
l Welcoming guests to the Restaurant, by using the Restaurant name
欢迎客人光临餐厅
l Inquiring if they have a reservation and noting it in the reservation book if they do
询问客人是否有预订，如有预定在预订册上做记录。
l Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
l 为客人登记预订并注明用餐喜好，如客人没有预订则在预订册上记录。
l Being attentive to guest requests
时刻关注客人的需求。
l Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
引领客人到客人喜欢的餐桌前用餐
l Train staff hostess standards
按领位员的标准培训员工。
l Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
时刻关注客人，并尽可能解决客人的投诉，向上级领到报告所有事件。
l Maintain responsibility of cleanliness of hostess stations
保持迎宾台的清洁。
l Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
l Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) at all times according to the Hudson dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
按照哈迪森的着装标准整理好个人的仪容仪表.
l A courteous, professional and efficient service is provided at all times.
任何时候都提供有礼貌的，专业、高效的服务。
l All duties and tasks are performed as per the tasks required at the Hudson.
所有的职责和任务的执行都要遵守哈迪森的标准。
l Be knowledgeable of all services and products offered by Hudson.
熟知哈迪森所有的产品知识。
l Have the knowledge and understanding to explain and perform upselling all items offered by Hudson as well as offering alternatives.
全面了解如何灵活的向客人讲解并增销产品。
l Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
监督营业用品，设备并降低损坏和浪费。
l Ensure that the place of work and surrounding area is kept clean and organized at all times.
确保工作场所及周边区域始终保持干净整洁。
l Successfully perform opening and closing procedures established for Hudson.
很好的执行哈迪森建立的开闭餐程序。
l Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
礼貌地应答客人的问询，有效的处理及向主管报告客人的投诉和反馈。
l Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
及时向餐厅主管报告客人的投诉，确保有人跟进。
l Being knowledgeable to operate the existing POS system based on the trained responsibility level.
要熟知现有POS系统的操作。
l Maintain a good rapport and work relation with staff in the Hudson and within the TCS.
和餐厅及会所内员工保持良好的工作关系和密切的交往。
l Attend and contribute to all staff meetings, training.
出席并参与所有的员工会议，餐厅培训。
l Undertake reasonable tasks and secondary duties as assigned by restaurant manager.
完成餐厅经理指定的合理任务和职责。
l Respond to any changes in the Hudson as dictated by management.
根据管理层的安排，应对哈迪森的一切变化。
l Assist in carrying out scheduled inventories of products and operating equipment.
协助执行产品及运营设备的盘点安排。
l Perform any other assigned reasonable duties and responsibilities as assigned.
执行一切合理分配的义务和责任。
l Projecting at all times a positive and motivated attitude and exercise self-control.
始终保持积极上进的态度，练习自我控制。
l Maintain and update the restaurants guest database.
维护更新餐厅客人的信息。
l Maintain a legible and up to date reservation book
维护更新预订本.
l Maintain and coordinate the printing of the respective restaurant menus.
维护并协调餐厅的菜单的印刷
Skill Requirements:
l Ability to work under pressure
能在压力下工作.
l Presentable, cheerful manner and willing to serve
对客服务意识
l Excellent communication skills in both written & spoken English, advantage with other language proficiencies
优秀的英语口语以及书面沟通技巧
语言能力：英语-良好
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