• 带薪年假
• 岗位晋升
• 节假日福利
• 洲际员工价
• 五险一金
• 提供食宿
• 各类技能培训
• 员工生日礼物
• 员工活动
• 补充医疗保险

FINANCIAL RETURNS 财务回报:
  Ensures that the monthly forecast of food and beverage revenue, cost and expense figures are achieved. 保证每月的食品以及酒水的花费成本及收支达到预定指标。
  Strictly adhere to the established operating budget and ensure that all costs are controlled. 严格坚持制定营运预算并控制所有的花销。
  Manages the outlet as a separate profit centre, assuming responsibility for all revenues and expenses. 将本部门作为独立的赢利中心, 有责任设定所有的收入和支出预算。
  Plans and organizes festive and seasonal food/beverage promotions within the outlet. 在部门内部计划并组织节日性和季节性的餐饮销售活动。
  Develops and implements Promotions Calendar for F&B products. 制定可发展并执行针对餐饮部产品的销售日程
  Up-sells property facilities全面销售产品
  Actively pursues cost saving measures 积极控制成本的额度。
  Analyses food and beverage statistics through point of sale system 在销售体系中分析并统计食品及酒水的情况。
  Participates in the formulation of the Annual Marketing Plan, to establish a list of marketing activities in line with the compilation of the Annual Business Plan. 参与制定年度销售计划制定符合年度经营计划的销售活动计划。
  Plans and organizes festive and seasonal food/beverage promotions within the outlet. 组织和计划节假日及时令食物和水果的推广。
 

  
  To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures.设计一个破损的计划将经营用具的损失减少到最小和管事部负责人保持联系对经营方针和程序提出改进措施
 
  Training staff correct carry chinaware and glasswarecontrol breakage培训员工正确运输瓷器和玻璃器皿控制破损
  Assigned people in charge of ff&e, inventory scheduledreduce lost  专人管理定时盘点减少流失
 
PEOPLE员工团队:
  Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 处理员工日常事务计划并分配工作为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈协助解决各种员工矛盾提高员工绩效。
  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 对全体员工实施教育与培训确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训保证为他们配备完成工作所需的各种工具和设备。
  Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。
  Identifies training needs and plan training programs for the associates. 确定培训需要并计划培训内容。
  Conducts training for the associates in accordance with the Annual Training Plan in order that associates have necessary skills to perform their duties.按照年度培训计划参与指导培训, 以保证所有员工具备相应的服务技能。
  Liaises and inform the Food and Beverage Department and Human Resources Department of all training session 所有培训都需要联系并通知餐饮以及人力资源部门
  Develops departmental trainers and assign training responsibilities. 发展部门培训师并分配培训任务。
  Assists in the training of the associates ensuring that they have the necessary skill to perform their duties with maximum efficiency. 协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务
  Conducts associates’ yearly performance appraisals. 对员工进行年度工作评估。
  Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development. 关心员工的福利安全以及发展协助构建一个扎实肯干的团队。
 
GUEST EXPERIENCE 宾客体验:
  Effectively manages the outlets by ensuring the following: 有效的管理部门已确保以下事项
-          Oversees the Implementation of standards as detailed in the departmental standards and procedures manual 检查部门的运作按照工作标准和操作程序细心的执行。
-          Adheres to opening and closing procedures 紧遵开档和收档程序执行工作。
-          Adheres to bill paying procedures 紧遵账单的结账流程执行。
-          Conducts effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc 每天要有交接班的会议确保员工知道中重要的客人特别的会议每日推荐强调推销必点的物品等。     
-          Encourages and motivate staff to provide optimum service during all shifts 鼓励和激发员工在工作期间给与客人最适合的服务。
  Ensures that the outlet is managed efficiently according to the established concept statements. 有效的管理部门以确保依照规定的规章制度执行。
  Ensures that SPPS and Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual. 确保标准操作程序和基本的标准以达到各部门制定运作手册的服务标准。
  Assigns responsibilities to subordinates and to check their performance periodically. 给下属分配工作并定期检查他们的工作表现。  
  Ensures that guest history data are kept up‑to‑date. 确保客人的历史信息和资料被保存并更新。
  Takes a hands on approach in the operation of his/her outlet. 鼓励他/她参与部门的运作。
  Establishes and strictly adhere to the par stocks for all operating equipment and supplies and to ensure that the outlet is adequately equipped. 确定并且按照标准库存准备运作所取得操作设备和补充与确保部门有充分的装备
  Conducts monthly inventory checks on all equipment and supplies. 管理每月的总量盘点和补足。
  Controls the requisitioning, storage and careful use of all operating equipment and supplies. 控制领货申请存货并小心使用运营的设备和供给。                                                                                                                                 
  Conducts daily roll-calls to associates on preparation, service and menu. 每天对员工的准备工作服务和菜单进行引导和管理。

  Liaises with the Kitchen and other supporting departments on daily operation and quality. 通过与厨房和其他部门的联系来保证部门的每日正常的运作和服务质量。
  Handles all guest complaints, requests and inquires on food, beverage and service. 处理所有的客人的投诉需求并查明问题是出在食物酒水或服务上.
  Establishes a rapport with guests maintaining good relationships. 友善的对待客人与客人建立并维持一种良好的关系。
  Ensures that the outlet cashiering procedures are strictly adhered to.确保部门严格遵循收银系统得规章制度。
  Revises and update the IRD Operations Manual annually每年要修改更新送餐部的员工手册。
  Maintains the Daily Log Book. 察看每日的交接本。
  Submits to Food & Beverage Office the following: 执行餐饮部如下的规章
-          Weekly Schedule 每周的考勤
-          Daily Log Book 每天的交接本
-          Monthly Outlet Report每月部门的剪报
-          Holiday Critique假期批准
-          Monthly P&L Statement每月的报损与收益的盘点
-          Monthly Training Plan每月的培训计划
  Plans the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.为确保员工充分的完成工作量制定每周餐厅的考勤表和工作计划。
  Maintains the outlet bulletin board.不断更新部门的公告牌。
  Submits all guest/associate incident reports.提交所有客人/员工发生的事情。
  Reports “loss and found” items.报告“丢失和拾取”的东西
  Attends monthly Food and Beverage Meeting and Daily Operations Meeting.参加餐饮部每月的会议和每天的会议。
  Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.确保部门的各个角落保持洁净及有序。
  Liaises and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.与客房部联系建立并遵循严格的清洁程序。
  Issues repair and maintenance job orders to ensure the proper maintenance of the outlet.修改和维持工作流程以确保部门的正常的运营。
  Reports for duty punctually wearing the correct uniform and name badge at all time 认真不厌其烦的检查工装的穿着和名牌的佩戴是否正确。
  Provides courteous and professional service at all time.每时每刻给客人提供礼貌专业的服务。
  Maintains a good working relationship with own colleagues and all other departments.保持及维护与本部门员工和其他部门的良好的工作习惯。
  Maintains a high standard of personal appearance and hygiene at all times.总是以高的标准来要求个人的仪容仪表和卫生。
  Conducts monthly associate meetings.组织每月的员工会议。
  Attends all meetings as required by Executive Management.根据需要参加所有的酒店管理层组织的会议。
  Conducts associates’ yearly performance appraisals.为每位员工作年度成绩评价。
  Supervises the associates within the department, ensuring that the correct standard and methods of service are maintained, as stated in the Departmental Operations Manual.按照部门运营守则对每位员工进行管理确保部门以正确的标准和方法运作。
  Carries out quarterly, bi-yearly, yearly inventory of operating equipment.完成每季度每半年每年的部门运营设备的盘点。
  Carries out any other reasonable duties and responsibilities as assigned.完成其他被分配到的工作职责和责任。
  Shares recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮部经理分享客人的意见和建议反映出客人的想法
  Manages special event concepts拥有处理特殊时间的观念
  Anticipates market changes and review operations when necessary预见市场的变化并
  Conducts competitor analysis分析你的竞争者
  Creates positive publicity opportunities、营造公开的积极的竞争机会。
  Manages customer database and utilize effectively记录并使用客人的信息达到高效的工作
  Up-sells property facilities推荐酒店的设施
  Analyses food and beverage statistics through point of sale system 通过销售系统分析出食物酒水的统计表

RESPONSIBLE BUSINESS 企业责任:
  Ensures that all associates have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene and Safety. 确保员工对酒店的防火卫生以及安全制度有着深刻的理解并严格执行。
  100% adhere to FSMS policy; ensure food safety and hygiene policy. 确保所严格执行食品安全卫生的标准。
  Ensure Best Practice is complied in the outlet. 确保最佳节能方案在部门的执行。
  Recycles wherever possible 再进行循环利用资源。
  Ensure staffs participate in hotel activities concerning responsible business. 确保员工参与酒店发起的企业责任的各项活动。
  Recycles wherever possible 循环使用可利用的资源

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