• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日福利
• 生日派对
• 年终奖金
• 月休八天
• 职业规划

Please be aware that we will automatically reject all resumes without photos, and please send your English CV to kaka.zhang@gardenhotel.com. Thank you.

Job Requirements:
1. Bachelor degree or above,
2. Knowledge of Hotel Management.
3. Work Experience: More than one year working experience in guest service in five-star hotel.
4. Strong communication abilities, handling skills, writing skills, and proficient in English.
5. Age: 40 years old. Height: male 170cm; female 160cm.
6.Knowledgeable of the various departments’ policy and procedures, and the hotel’s rules and regulations.
7.Ability to quickly resolve problems, mitigate complaints and handle emergencies.
8.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
9.Well-groomed, professional, confident, and dignified.
10.Fluent in both Written and spoken English or German or French or Spanish or Japanese or LATAM or Korean or Arab or Turkish orBrazilian

Job Responsibilities:
1. In strict accordance with the hotel rules and regulations and work procedures, host and participate in the daily operation of departments,, polite, professional and effective service for guests to keep the efficiency and quality of customer service
2. Pay attention to VIP and special requirements of booking, timely update of relevant information, to ensure that VIP and special guests book and stay in good working order, in the lobby to receive or welcome guests
3.Take the initiative to ask guests for their opinions every day, collect guest comments, and feedback them to the Guest Service Manager; professionally and effectively maintain good guest relations ,assist guests to solve difficult problems. improve guest satisfaction
4.Passion for our brand, actively promoted hot hotel housing and catering information to guest.
5. To deal with guest complaints, handle with a professional work attitude, to ensure guest satisfaction
6. Effective management of assets ,open source saving
7.Strict implementation of hotel’s new tasks and mission
8.Full attention to the guest experience, including before check-in, at check-in, during stay, after check-out
9.Assist in check-in and check-out at the front desk

Development and Benefits:
1. Professional training and broad promotion space;
2. Good career prospects;
3. Highly competitive salary and welfare;
4. Abundant staff activities;
5. Safe and comfortable accommodation and delicious free working meals.

广州花园酒店是首批豪华五星级酒店标志之一，它展示了对中国文化和当代艺术的精彩演绎。广州花园酒店拥有 828 间客房和套房，150 套公寓，9间多功能会议室 ，1 个国际会议中心和荣获米其林奖项等多个殊荣的 9 间餐厅；更有 21,000 平方米城央自然花园，坐拥 18 米双瀑布。在酒店中，您更可畅游 26 个融合历史、文化和艺术精粹的必到之处。通过探索美食、自然、艺术，广州花园酒店将是您深入体验广州的不二之选。我们一直秉持公平、正直、真诚、包容的企业精神，努力为有志于从事酒店行业的人士提供良好的成长空间和职业发展平台。我们为您提供了具有市场竞争力的薪酬和福利、法定带薪假期、年度特别奖励金、生日派对、免费工作自助餐、舒适安全的市区中心住宿环境，并能为您学习新技能和职业发展提供各种专业培训的机会。激发远大梦想，品味成功喜悦，我们期待您的加入！